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PRIMARY FUNCTION:

The Communications Manager is an integral part of The Beryl Companies Public Visibility, PR and brand Communications targeted at creating brand value and positioning The Beryl Companies brands.  This individual will contribute to the success of The Beryl Companies as measured by the number of media placements, the perception of The Beryl Companies and Beryl’s fields of interest, and the ability for Beryl to communicate our message within the industries in which we serve.  This individual through her/his writing, editing, coordination, creative and strategic acumen, project management and strong managerial skills will support Beryl’s efforts in the areas of Public Visibility, PR and Brand Communications.

The Communications Manager supports the Marketing team in the development and implementation of integrated brand communications efforts for The Beryl Companies. The Manager will interface with Beryl’s PR Agencies and third parties to execute PR efforts to increase visibility and brand value, and ensure that brand marketing objectives are achieved.  This individual will provide influential leadership across multiple functions within the organization, as well as provide strategic direction to agency partners – ensuring clarity, completeness, and stakeholder alignment in terms of project definition, success criteria, and outcomes expectations.  This multi-faceted position requires skills in organization, writing, general communication, managerial and leadership functions, and team building.

Essential Functions of the Job include the following:

• Leadership and strategic planning.  Provide leadership and strategic planning of multiple communications and public relations programs to ensure brand visibility.  Includes leading and working collaboratively with a diverse staff team to create and manage cross-organizational, integrated brand marketing/PR communications strategies and programs to ensure the alignment and integration of communications strategies, tactics and messages.
• Writing and Content Creation.  Original writing and content creation for a variety of audiences and communications channels; creation of clear, concise and timely communications that convey messages tied to business goals. 
• Editorial Review.  Direct or personally provide editorial review for traditional and new media content, including news releases, feature stories, editorial columns, scripts, talking points, etc.
• Project Management.  Create and manage project plans, including definition of project scope, success criteria/metrics, outcome expectations, and driving results while working collaboratively. Includes establishing and implementing accountability metrics; delivering concise, timely reporting and analysis of media activities, assessment of program effectiveness, and outcomes management.
• Relationship Management.  Build and maintain relationships with extensive network of media, journalists and "influencer" contacts, and other key stakeholders.
• Internet Marketing Management. Create and manage internet strategies to enhance and support overall marketing objectives.

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor degree in marketing or related field
• 7-10 years of marketing experience
• Knowledge of marketing communications & planning
• Analytical experience and working knowledge of budgeting/financial models
• Strong written and verbal communication skills
• Ability to handle multiple tasks simultaneously
• Ability to coordinate alliance and business partner activity
• Knowledge and experience with the Internet
• Health care industry related experience desired
• Proficient in PC based applications (Excel, Access, PowerPoint)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk and hear. 
• The employee must occasionally lift and/or move up to 10 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, and color vision.

This is a Full Time position.

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DESCRIPTION/OBJECTIVE:

This marketing generalist will not only be highly strategic but also creative, and have the ability to execute and deliver. The ideal candidate will have an excellent grasp of new and emerging marketing communication practices and approaches and the ability to leverage unique and distinctive ways to market the company.

The Senior Marketing Manager will plan and execute all aspects of the marketing communications strategy, for multiple brands. The Manager will build and execute cutting edge marketing programs and communications to support the company’s strategic goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop an integrated, strategic marketing communications plan that will drive company strategic business goals and support product launches, brand development and lead generation
• Plan, manage and execute events and trade shows including design and development of a standout booth 
• Develop and manage high impact advertising campaigns across all media types 
• Build and champion a strong brand identity for the company throughout all possible customer and key stakeholder touch points 
• Manages cross functional teams in the development of marketing plans and marketing activities related to special events, conferences and other initiatives that promote the BERYL brand 
• Develop innovative, interactive sales tools, collateral 
• Manage creative resources to facilitate the development and delivery of outstanding creative executions
• Review research, market trends and competitive information as input to marketing strategies and program development
• Performs miscellaneous job related projects as assigned 

REQUIREMENTS:

Applicants must meet the following requirements in order to be considered for the position.

• Bachelor degree in marketing or related field
• Proven track record in managing highly innovative, cutting edge brand and marketing communications with at least 7 years of marketing communications experience 
• Flexibility to act as an individual contributor as well as to lead, motive and manage agency/contractors 
• Highly creative. Proven experience in developing highly innovate out of the box marketing programs, tools, events, campaigns, etc 
• Experience with using the web as a marketing tool.
• Experience managing and directing public relations 
• Excellent leadership skills and ability to motivate a team and work cross functionally 
• Team player with proven ability to work effectively w/ product management, sales teams, etc
• Project and program management experience with the ability to manage and track a budget 
• Must be organized, detail oriented, and focused on execution 
• Outstanding communications skills both verbal and written. Ability to directly contribute through creating marketing content for brochures, white papers, corporate presentations and executive speeches 
• Must have a “can-do” attitude and be flexible in a fast-paced environment. 
• Health care industry related experience desired
• Proficient in PC based applications (excel, access, PowerPoint)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk and hear.  
• The employee must occasionally lift and/or move up to 10 pounds.  
• Specific vision abilities required by this job includes close, distance vision, and color vision.

This is a Full Time position.

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DESCRIPTION/OBJECTIVE:

The Director of Marketing develops and manages brand and product marketing strategy, developments integration, consolidation & execution. Responsible for the development and implementation of marketing and communications programs that effectively convey and promote the organization and its benefits internally and externally, including managing third parties/partners/vendors to successfully develop and implement marketing and communications strategies and tactics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leads marketing strategy as well as positioning platforms and communication strategies and success (financial & value add metrics)

• Manages planning process and policies to include forecasting, budgeting, ROI 
• Leads planning process and the development of marketing strategies related to special events, conferences and other initiatives that promote the Beryl brand
• Guides effective coordination between client-facing teams and throughout company 
• Directly responsible for retention/acquisition and product portfolio marketing 
• Directs broad, complex and technically oriented work for business unit or department 
• Accountable for product/campaign marketing financial analysis, budgeting, ROI and results (revenue/income goals) 
• Develops and establishes broad scale, longer-term marketing objectives, goals or projects
• Responsible for department strategies, linkage of long range visions/concepts to daily work and resource allocations
• Responsible for managing strategic marketing alliances and partner relationships

Expectations for a Leadership position at Beryl:

• Model Beryl’s core values
• Embrace Beryl’s culture including; maintaining an open door policy of approachability, sharing information and cascading messages from the Strategic Business Group and Strategic Leadership Team
• Responsible for providing team leadership to a customer-focused team ensuring customers are satisfied and their needs are fulfilled
• In accordance with organizational goals, provide direction to team on activities and behaviors
• Identify and analyze problems; plan tasks and solutions 
• Represent team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals
• Recommend changes to improve efficiency and effectiveness
• Recognize team on accomplishments and achievement
• Will make recommendations for performance evaluation, training, work allocation and problem resolution
• Mentor and motivate team members to enhance skill level as part of the management succession program
• Coach and motivate direct reports and provide feedback to ensure performance objectives are being met
• Primary point of contact for team member questions, issues and escalations
• Communicate and meet deadlines effectively and negotiate new dates when necessary
• Act timely on information to ensure your team and peers have what they need to move initiatives forward – don’t be a bottleneck
• Maintain confidences required of senior leaders at Beryl

REQUIREMENTS:

Applicants must meet the following requirements in order to be considered for the position.

• Bachelor degree in marketing or related field, MBA a plus
• 10-15 years of marketing experience
• 5-7 years of management experience 
• Excellent knowledge of marketing communications & planning
• Excellent knowledge of budgeting/financial models
• Excellent decision-making, organizational & problem solving abilities
• Professional image with high levels of tact, judgment and diplomacy
• Strong team building & management skills
• Experience in building alliances and business partnerships
• Health care industry related experience required
• Excellent written and verbal communication skills
• Strong knowledge and experience with the Internet
• Knowledge of CQI processes
• Proficient in PC based applications (Excel, Access, PowerPoint)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to travel, stand for long periods of time during formal presentations, walk, sit, talk and hear. 
• The employee must occasionally lift and/or move up to 20 pounds. 
• Specific vision abilities required by this job include close vision.

This is a Full Time position. 

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DESCRIPTION/OBJECTIVE:

This position will be responsible for managing implementations and terminations at Beryl including core services and new products.   Responsibilities will include managing all aspects of implementations/terminations, including quality checks and reviews.  This position will facilitate Transition meetings, and work with clients to seamlessly move clients from Sales (pre-contract) through the Implementation phase (post -contract) and through the transition to Account Management (post-implementation).  Additional tasks to be performed each week are, conducting weekly implementation meetings with new clients, administrative set up of clients within Beryl applications, coordinating all implementation & termination efforts with other functional departments, facilitating the Beryl internal weekly Implementation/Termination Meeting, entering and reviewing data into the system for client implantations and performing all tasks associated with the various implementation types as warranted.  This position will assist the Sales team and the Account Management team with questions and client issues for all product types, core and new.  Client visits at Beryl will be conducted as required.  This position will back up the Implementation Director when they are unavailable.  This position will interface with clients via email, phone and meetings to assist with the implementation process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage all aspects of implementations and terminations, including meeting with clients on a regular basis via phone to track status of projects, coordinating any internal tasks and tracking progress weekly and monthly for reporting of KPIs.
• Manage projects that include cross functional Beryl coworkers and client staff members ensuring projects meet key milestones and plan for resource allocation.
• Manage a proactive implementation process that encourages best practice development and sharing.
• Resolve, in a timely fashion, any customer complaints or issues as they relate to implementation.
• Manage and track all client communications in Beryl’s CRM database and build compliance and accountability for all related parties as they relate to implementations.
• Develop project scope, goals and deliverables that support Beryl’s and its client’s goals for successful implementations.
• Be visible and active with customers including executive presence at on-site meetings when appropriate.
• Perform quality reviews on the implementations including calls to clients and quality checks of work performed.
• Provide project support for internal Beryl teams as required.
• Act as backup to the Implementation Director.
• Create and manage to large scale project plans.
• Meet with senior leadership and business owners on a regular basis to discuss project status.
• Provide regular status reports and appropriate communication to both internal and external stakeholders.
• Challenges & assists project team members in meeting project deliverables.  Escalates as necessary.
• Anticipate customer needs and proactively develop solutions to meet them. Responds to the needs of the business, department, team, and environment.
• Recognize when to deviate from standards versus follow process.
• Solve complex problems and develop innovative approaches or solutions.
• Ability to provide explanations and information to others on the most complex of issues.

REQUIREMENTS:

Applicants must meet the following requirements in order to be considered for the position

• Three to five years of service implementation experience, or equivalent project management experience
• Strong project management skills including the ability to manage cross functional and intercompany teams providing resource allocation, change management and strict milestone adherence
• High degree of emotional intelligence & ability to conduct crucial conversations
• Demonstrated experience in representing and engaging with Senior Executive resources
• Ability to define business requirements and understand IT requirements
• Superior analytical and forward-thinking skills
• Competency in Microsoft Office products including Excel, Word and PowerPoint, MS Project
• Good verbal and written communication skills
• A good working knowledge of Beryl and the product offerings
• Technical aptitude, including knowledge of Beryl’s call handling and telephony systems
• Understanding of business issues facing Beryl clients
• Skill at process mapping for solving operational issues
• Exceptional Customer Service and interpersonal skills

EXPECTATIONS FOR BEHAVIOR AND EXECUTION:

• Understand and consistently communicate the vision.
• Live by Beryl’s core values.
• Embrace our culture.
  • Open door policy.
  • Sharing information, including the “why”.
  • Participating in events.
  • Supporting our “circle of growth” philosophy.
• Act as a coach and mentor.
• Be a “people builder”; encourage your peers throughout Beryl.
• Start with your team and earn their trust.
• Set reasonable deadlines for your work.  Meet those deadlines or communicate effectively in advance of due dates to negotiate new dates
• Manage your time effectively and efficiently by:
  • Ensuring clear direction.
  • Managing your workload appropriately.
  • Maintain two-way dialog with all team members on work and results.
  • Have candid discussions.
• Be a model for sharing, caring and cooperation.
• Hold all stakeholders in the implementation process accountable.  Make sure they understand what they need to do to guarantee a successful implementation.
• Make sure your peers have what they need from you to move initiatives forward – don’t be a bottleneck.
• Use your talent wisely.  Be a voice of Beryl for our customers.
• Help Beryl continuously deliver “value” as a premium provider.
• Encourage team building.
• Be visible and have a dialogue across the entire company.
• Maintain all confidences required of co-workers at Beryl.

This is a Full Time position.

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DESCRIPTION/OBJECTIVE

The Product Manager owns all business aspects of his or her assigned products, including identifying target markets, business needs, features and functions, operational requirements and profit margins. He or she works very closely with the SVP, Product Management to help define and execute on Beryl’s product strategy.  This person is seen as a key leader of the Product Management group and represents the team in multiple interdepartmental functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for assisting in the development of Beryl’s long term product strategy, as well as development and execution of annual goals.
• For assigned products, responsible for items on the Beryl Product Roadmap and coordinating with other Beryl departments and functions to ensure products get delivered in a timely fashion.
• For assigned products, identifies, coordinates and manages research and analysis required for market sizing, product potential, competitive analysis, product ROI and product margin.
• Assists SVP, Product Management in educating Senior Leadership Team and other Beryl departments on Beryl product strategies and offerings.
• For assigned products, ensures strict adherence to Product Management processes concerning life cycle management and ensures new products are brought to market consistent with Beryl’s PM philosophy.
• Key liaison with Marketing and signs off on targets, messaging and campaign approaches for assigned products.
• Works with clients, prospects, third parties and Beryl client-facing staff to understand business issues and define products and services to address those issues.
• Provides direction to development resources including those in IT, Operations and Training.

REQUIREMENTS:

Applicants must meet the following requirements in order to be considered for the position.

• Bachelor degree required, MBA preferred; and more than 5 years related experience; or equivalent combination of education and experience.
• Demonstrated success is developing and growing business, especially through new product development
• Experience working in a hospital or healthcare system, particularly in a Marketing leadership role a strong plus.
• Broad healthcare industry knowledge and experience a plus.
• Ability to work well and collaborate with senior leadership and client facing teams.
• Demonstrated ability to successfully lead teams of both internal and external resources.
• Demonstrated ability at relationship development and management with external organizations.
• Highly developed written and verbal communications skills.
• Effective time management/organizational skills.

This is a Ful Time position.

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DESCRIPTION/OBJECTIVE

The Product Manager owns all business aspects of his or her assigned products, including identifying target markets, business needs, features and functions, operational requirements and profit margins. He or she works very closely with the SVP, Product Management to help define and execute on Beryl’s product strategy.  This person is seen as a key leader of the Product Management group and represents the team in multiple interdepartmental functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for assisting in the development of Beryl’s long term product strategy, as well as development and execution of annual goals.
• For assigned products, responsible for items on the Beryl Product Roadmap and coordinating with other Beryl departments and functions to ensure products get delivered in a timely fashion.
• For assigned products, identifies, coordinates and manages research and analysis required for market sizing, product potential, competitive analysis, product ROI and product margin.
• Assists SVP, Product Management in educating Senior Leadership Team and other Beryl departments on Beryl product strategies and offerings.
• For assigned products, ensures strict adherence to Product Management processes concerning life cycle management and ensures new products are brought to market consistent with Beryl’s PM philosophy.
• Key liaison with Marketing and signs off on targets, messaging and campaign approaches for assigned products.
• Works with clients, prospects, third parties and Beryl client-facing staff to understand business issues and define products and services to address those issues.
• Provides direction to development resources including those in IT, Operations and Training.

REQUIREMENTS

Applicants must meet the following requirements in order to be considered for the position.

• Bachelor degree required, MBA preferred; and more than 5 years related experience; or equivalent combination of education and experience.
• Demonstrated success is developing and growing business, especially through new product development.
• Experience working in a physician office environment and knowledge of Physician Practice Management systems a strong plus.
• Broad healthcare industry knowledge and experience a plus.
• Ability to work well and collaborate with senior leadership and client facing teams.
• Demonstrated ability to successfully lead teams of both internal and external resources.
• Demonstrated ability at relationship development and management with external organizations.
• Highly developed written and verbal communications skills.
• Effective time management/organizational skills.

This is a Full Time position.

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DESCRIPTION/OBJECTIVE:

This role is responsible for cultivating key account relationships and providing service and support for Beryl products and services across the patient continuum.  To be successful, an Account Manager must coordinate company-wide responses to client specific requirements demonstrating ownership and a genuine concern for the quality of work performed for the client.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide day to day support for client needs, including routine client meetings and managing issue resolution, including any issues that involve “call management”
• Handle ASM escalations
• Conduct educational webinars for the client base at least once per year
• Accountable for client satisfaction and retention
• Expand web of influence through identifying formal and informal decision makers
• Demonstrate value proposition and assist in improving client profitability
• Development of a quarterly business plan and strategic account plans for clients served
• Work with internal Beryl resources to meet client needs and maintain/increase satisfaction (i.e. service levels, reporting, data uploads)
• Develop and manage an effective strategy to maximize up-sell opportunities and meet annual individual sales goals
• Using Beryl.net reporting, analyze and make recommendations based on client specific data
• Working knowledge of all Beryl databases, including MRE reporting
• Basic understanding of healthcare legislative and regulatory changes with a responsibility for educating clients on the impacts of those changes
• Support management and assist customer relations team in consistently seeking identifying and communicating best practices & successes
• Report and track all customer communications in Beryl’s CRM database or appropriate tracking form in a timely accurate manner
  • Revenue/call volume trends
  • At Risk customer management
  • Customer Surveys – summary of response and customer relations action
  • Customer success (campaigns, etc) tracking, documenting and sharing
  • Qualified lead generation tracking
  • RFP support and contract renewal management
  • Revenue reconciliation and ROI calculator
  • Tracking monthly patient experience consultants' live call monitoring 
  • Reporting opportunities, issues, etc
  • Changes in client personnel
  • Build/track revenue ad hoc report requests
  • Termination activity
  • Implementation activity
• Other duties as assigned

REQUIREMENTS:

Applicants must meet the following requirements in order to be considered for the position.

• Bachelor's degree and two years healthcare experience
• Demonstrated ability to adapt in a complex, fast-paced environment
• Ability to sell Beryl’s products and services
• Specific experience preferably in the healthcare industry
• Proficient in the Microsoft Office suite of products to include word processing, database, spreadsheet, presentation software and e-mail
• Highly developed written and verbal communication skills
• Effective time management/organizational skills
• Travel 30%

This is a Full Time position.

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DESCRIPTION/OBJECTIVE:

This position is responsible for the recruiting of corporate level staff with an emphasis on Technical Recruitment.  The qualified candidate must be skilled in creating effective search plans and executing through the use of modern sourcing techniques such as Social Media.  Day to day duties will include sourcing, qualifying and interviewing potential candidates for openings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Will source candidates through professional networking, internet postings, social medial, internal referrals and database searching.  This position will conduct extensive internet mining and rely on social networking tactics to provide the best qualified candidates.
• Will qualify candidates through facilitating candidate interviews in-person and via telephone, reviewing and assessing technical knowledge, verifying education, experience, and salary history, and finally, negotiating salary and employment terms.
• Will screen all candidates for “right skills – right fit” within Beryl’s award winning culture.   
• Will conduct initial screenings, prepare debriefs on candidate profiles and schedule interviews.
• Ability to develop highly technical recruiting pipelines.
• Will market Beryl to potential candidates, career transition groups, professional organizations, industry affiliations, career fairs and trade shows in order to increase candidate pools.
• Will recommend, develop and implement creative recruitment strategies to attract high caliber talent.
• Will conduct required skill testing for all candidates.
• Tracks and reports on candidate pools, resources and recruiting metrics.
• Participate in staffing and recruiting projects as well as serve on cross-functional projects within Human Resources.

REQUIREMENTS:

Applicants must meet the following requirements in order to be considered for the position.

• Bachelor’s degree in Human Resources or equivalent experience with five years corporate recruiting experience. 
• Must have some experience in technical recruiting.
• Communications skills sufficient to effectively interface with all levels of management.
• Knowledge of state and federal labor laws and guidelines.
• Professional appearance and demeanor.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite of products to include word processing, spreadsheet, database, presentation package software, and e-mail.  
• Self directed time management skills.

This is a Full Time position.

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DESCRIPTION/OBJECTIVE:

The Sales Analyst will conduct on-going and ad hoc analysis utilizing disparate systems and data sources to transform data points into meaningful information.  He/she will be responsible for learning all business rules and apply those rules in the building of queries and reports.  He/she will also liaise with departmental contacts in order to formulate analysis for operational, financial, and customer data reporting and analysis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Providing analysis for account management/sales in support of the business needs.
• Learn rules and processes that drive billing, staffing and sales and report on monthly activity and variances.
• Assist with providing forecasts for revenue, staffing and call volumes.
• Look for and implement process improvements.
• Document process flows utilizing Visio.
• Become proficient in SQL, CMS, IEX and SalesLogix.

REQUIREMENTS:

Applicants must meet the following requirements in order to be considered for the position.

• Bachelor’s degree in Accounting or Finance
• Minimum 2 years experience in Accounting or Finance 
• Advanced  proficiency in Excel and Access
• Analytical Thinker
• Excellent written and oral communication skills
• Ability to interact at all levels of the organization as well as with clients
• SQL, CMS, IEX and SalesLogix experience a plus

This is a Full Time position.

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PRIMARY FUNCTION
Selected candidate will have direct responsibility for the day-to-day operations of a team of advisors, including client satisfaction; coaching, motivating and ensuring that all quality standards are met. This position is also responsible for the development of a climate of superior customer service, and a high performing staff.  Supports positive morale in a changing environment.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Responsible for providing team leadership to a customer-focused team who ensure that customers are satisfied, and their needs are fulfilled.
• Provides day-to-day supervision to a group of Call Advisors to maintain service level goals and performance objectives.
• In accordance with organizational goals, provides direction to team on activities and behaviors. Identifies and analyzes problems; plans tasks and solutions.
• Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals.
• Recommends changes to improve efficiency and effectiveness.
• Recognizes team on accomplishments and achievement.
• Monitors calls and gives feedback to increase quality.
• This position will make recommendations for hiring, performance evaluation, training, work allocation, and problem resolution.
• As appropriate to the position, participates in the development of operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations.
• Lead the team in customer resolutions with optimum turn around times.
• Mentor and motivate team members to enhance skill level as part of the management succession program.
• Maintains and monitors records and reports pertaining to team performance.
• Recruit, hire, train staff, supervise, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.
• Monitor & observe calls and provide timely feedback to ensure quality standards and compliance with policies and procedures.
• Coach and motivate direct reports and provide feedback to ensure performance objectives are being met.
• Be the primary point of contact for team member questions, issues and escalations.
• Maintains positive morale through effective motivation, communication and leadership.
• Communicates important information through team meetings, letters and e-mail as well as providing daily support for job-related questions and approvals.
• Coordinate efforts with other Team Leads to ensure consistent call coverage.
• Takes a leadership role in key committees and in planning/coordinating Center events and activities.
• Set the example of the Beryl Spirit and other core competencies to all Beryl coworkers.

QUALIFICATIONS AND REQUIREMENTS

Applicants must meet the following requirements in order to be considered for the position.

• Bachelor’s degree or 2+ years call center supervisory experience.
• Specific experience to include leadership skills and customer service experience in a call center environment, and a demonstrated positive approach to employee development, and conflict and problem resolution.
• Proficient in Microsoft Office Suite of products to include Word and Excel.
• Highly developed written and verbal communication skills.  Tactful and diplomatic coaching style required.
• Effective organizational/time management skills.
• Flexibility to work any shift.
• Bilingual - Spanish preferred.

This is a Full Time position.

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DESCRIPTION/OBJECTIVE:
The Strategic Account Executive (SAE) will focus on assigned corporate clients in the Enterprise segment.  The SAE will be responsible for the overall growth, retention and strategic planning with senior management at assigned clients.  Responsibilities include demonstrating Beryl’s value to clients and appropriately positioning Beryl’s services as viable solutions to assist clients in meeting their objectives.  Other responsibilities include, qualifying new products and services as well as delivery and interpretation of financial and trending reports on a quarterly basis and revenue recognition reports on an annual basis.  The SAE will assume ownership and overall responsibilities of Beryl business, including issue resolution and client satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accountable for meeting and/or exceeding assigned sales objectives, maintaining existing products and services revenue and building new revenue streams through proactively engaging clients in upselling activities.
• Review complex client requirements and provide specific solution recommendations.
• Affectively articulate Beryl’s value proposition.
• Acquire and integrate healthcare industry knowledge related to general trends, emerging technologies, and competition.
• Partner with Enterprise clients through a strategic and consultative sales approach to understand client business needs, issues, and priorities.
• Create and maintain accurate account plans for review with senior leadership.
• Develop, in partnership with the client, strategic plans that ensure long-term retention.
• Deliver important messaging on a routine basis to include quarterly business reviews.
• Orchestrate resources and provide necessary leadership to deliver against client needs.
• Perform affective qualification techniques to quickly determine the scope of effort needed to retain specific clients.
• Maintain or increase client satisfaction levels.
• Possess intimate knowledge of Beryl products, processes, goals and values.
• Work with assigned accounts to expand and elevate Beryl’s relationships within organizations to the executive level.
• Meet with all assigned strategic accounts applying the Client For Life philosophy to ensure delivery of outstanding customer service aligned with the client’s business needs.
• Secure all contract renewals for assigned accounts and engage an internal expanded team as necessary.
• Pass new product qualified sales leads to new sales staff as appropriate.
• Manage and track all relevant communications with customers in Beryl’s CRM database.
• Provide standard monthly activity reports documenting results of defined activities and successes, to include but not limited to:
  • At Risk customer management within assigned accounts
  • Customer success
  • Progress in growing accounts through new business opportunities
  • Contract renewal management of assigned accounts
  • Revenue Reconciliation and account planning delivery and tracking
• Effectively share customer best practices with Sales and Business Development.
• Develop appropriate reports and follow-up to client visits or phone calls.
• Troubleshoot client issues related to call handling, report availability, service levels, data issues, strategic partners.
• Support the growth and activities of The Beryl Institute.
• Support the Client Advisory Council as appropriate.

Expectations for Behavior and Execution:

• Understand and consistently communicate the vision.
• Live by Beryl’s core values.
• Embrace our culture.
  • Open door policy
  • Sharing information, including the “why”
  • Participating in events
  • Supporting our “circle of growth” philosophy
• Build and support a partnership with Supervisor.
  • Be a sounding board on all issues
  • Tell Supervisor what you think
  • Speak in a single voice with Supervisor to the rest of the company
  • Use Supervisor appropriately to help manage existing customer relationships and to cross-sell additional products/services
• Build positive relationships with peers.
• Set reasonable deadlines for work.  Meet those deadlines or communicate effectively in advance of due dates to negotiate new dates.
• Hold team members accountable.  Make sure they understand what is needed to succeed and act appropriately if it is not being done.
• Use your talent wisely.  Be an executive voice of Beryl for our customers.
• Help Beryl continuously deliver “value” as a premium provider.
• Encourage team building with Account Managers.
• Provide assistance in involving Account Managers in revenue growth initiatives; help train as appropriate to deliver consistent cross sell messages.
• Maintain all confidences required of leaders at Beryl.

Personal Attributes:

• Maintain all confidences required of leaders at Beryl
• Excels at the development and maintenance of strong client relationships
• Attention to detail, instinctive, persistent, focused, well organized
• Posses superior communication skills both oral and written
• Strong relationship building and matrix management, strong team work
• Ability to operate at the highest levels within the client

REQUIREMENTS:  

• Bachelor’s Degree in Business Administration or 5 – 8 years career experience with a strong track record of success in a sales or account management role in healthcare.
• Experience and understanding of a strategic sales methodology. 
• Demonstrated strategic and analytical skills, as well as solid business acumen.
• Ability and experience in coordinating across multiple internal resources in support of client solutions.  
• Forty to fifty percent national travel, while being headquartered in the DFW Metroplex (Dallas/Fort Worth Texas). 
• Full understanding of hospital organizational structure, roles and the different goals of each position within the client organization.
• Experience in and ability to present business solutions and sales strategies to top level executives in the healthcare industry. 
• Strong project management, time management and organizational skills.

This is a Full Time position.

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DESCRIPTION/OBJECTIVE:

The Clinical Director provides clinical direction on all business aspects of Beryl’s Clinical Services including Nurse Triage and Post Discharge Services and will serve as a key driver of the development of new clinical services as Beryl works to further its full patient experience offerings.  These offerings may include coaching, condition and disease management and wellness programs.  He or she works very closely with the product manager responsible for assigned products and the SVP, Product Management to help define and execute on Beryl’s product strategy.  This person also works very closely with the SVP, Market Development and assists as required for sales and account management initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the Clinical Director for all Beryl Clinical Services, assisting in the product vision, enhancement planning, delivery and staffing for all aspects of service support.
• Assist in the designing, planning and execution of the operational support plan for Beryl’s Clinical Services.
• Develop and manage quality review processes for clinicians delivering Clinical Services.
• Provide sales support in assessing prospects, assisting in preparation for sales calls and participate in the calls / meetings.
• Provide clinical support for existing clients of Beryl’s Clinical Services.
• Oversee clinical performance of any Beryl outsource partner providing or participating in Beryl Clinical Services.
• Create and lead Client Advisory Teams for all Clinical Services including:
  • Providing clinical support for Beryl team participants
  • Facilitating sessions  

REQUIREMENTS:

Applicants must meet the following requirements in order to be considered for the position.

• Clinical certification (MD or RN preferred, LVN, MA will be considered)
• Bachelor degree required, MBA preferred; and more than 5 years related experience; or equivalent combination of education and experience
• Demonstrated success is developing and growing business, especially through new product development
• Broad healthcare industry knowledge and experience a plus
• Ability to work well and collaborate with senior leadership and client facing teams
• Demonstrated ability to successfully lead teams of both internal and external resources
• Demonstrated ability at relationship development and management with external organizations
• Highly developed written and verbal communications skills
• Effective time management/organizational skills

This is a Full TIme position.

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DESCRIPTION/OBJECTIVE

Provide accurate and professional information to callers on behalf of hospital client. Information provided includes physician searches, class enrollments, service information, assisting with information updates, and other business directives, as needed in a 24 hour/7 days a week environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicates effectively and professionally with internal and external contacts.
• Meets and supports service goals and business objectives by meeting report card standards.
• Meets attendance standards to support operational goals.
• Follows proper protocols and specific client requirements.
• Provides physician referral assistance to internet chat services, online appointments requests and internet callback services.
• Resolves customer complaints and requests for refunds, exchanges and adjustments to class enrollments and seminar presentations.
• Expedites communication between upper level management, hospital and general personnel through emails and faxes.
• Cross sells any advertisement or new facility being offered by the hospital or medical center.
• Researchs and makes recommendations for physician referrals to doctors in their respective areas.
• Provides accurate and thorough information regarding physicians, classes, seminars, screenings, hospital services, or general information about a hospital.
• Processes enrollments in requested event and provides all related information to caller. Credit card processing may be required as well.
• Attends recurrent training sessions to ensure the client knowledge is current.
• Communicates data errors and updates to our Client Services Department by sending an Advisor-to-Supervisor Message (ASM).
• Assists with call back projects and/or completes online updates for a specific client, as needed.
• Completes online appointment requests.
• Researches and corrects call management errors and places call backs, as needed.
• Completes client research projects and assists with creating training manuals for new projects.
• Participates in a focus group for client visits, as needed.
• Attends monthly meetings with clients to ensure complete understanding of client specific protocols.
• Supports other business needs as required.

REQUIREMENTS

Applicants must meet the following requirements in order to be considered for the position.

• High school diploma or general education degree (GED).
• Specific experience to include one year of customer service experience.
• Highly developed written and verbal communication skills, to include proper grammar, spelling and sentence structure.
• Accurate touch-typing with a minimum speed of 30wpm.
• PC literate in a Windows environment.
• Bilingual, Spanish skills and healthcare knowledge, a plus.
• Ability to work a flexible 24/7 schedule.

This is a Full Time Position.