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DESCRIPTION/OBJECTIVE

As a leader at Beryl, the Senior Vice President of Sales is a member of the executive team (Strategic Leadership Team) and is ultimately responsible for all sales execution and the management of Beryl’s existing client base.  The SVP of Sales is responsible for developing and closing new business, increasing revenues within Beryl’s existing customer base and overseeing customer retention and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales Leadership:

• Build a proactive sales organization that is focused on expanding market share, selling new services to existing customers and deploying small add-on products to the existing base. The SVP of Sales will build out the sales organization with clearly defined roles and expectations and provide role clarity for all sales positions. The deliverables will include a national sales plan that leads to quota achievement and accelerated business growth.
• Work with senior management team to build multi-year growth plan.
• Develop and implement new sales and management process including territory creation, quota assignment and launch process for new services.  New sales process must be consultative in approach.
• Establish accurate forecasting process that provides clear visibility and tracking of funnel velocity.  Develop weekly pipeline review process to support business requirements of Beryl's Strategic Leadership Team (SLT).
• Build sales team with focus on calling on C-suite decision makers, expanding and building strategic relationships into core accounts.
• Guide and mentor sales team while developing certification process to validate employee competencies and facilitate skill development.
• Build account management team to strengthen customer relationships and facilitate cross selling of new services.
• Responsible for communicating and representing the Beryl Brand to external customers.
• Develop and update annual sales plans by product that include steps required to achieve financial goals, including clear actions, assignments and accountabilities.
• Represent the company at speaking engagements and industry events, as appropriate.
• Manage third party distribution agreements to drive sales through channel partners.
• Ensure successful execution and follow-up of Executive Advisory Council (EAC) sales leads, deliverables and recommendations.
• Develop and maintain relationships with internal Beryl partners, such as Operations, Account Management, Marketing, HR, Training, IT and Senior Leadership.  Encourage team building and collaboration.

Leadership of Account Management:

• Working collaboratively with leaders from Marketing, Product Management and Sales, is responsible for the development and implementation of a strategy and tactics to maximize growth in the existing customer base.
• Deliver on sales objectives by leveraging business opportunities with existing clients.
• Develops regional account strategy and tactics to position products with customers for optimal revenue creation.
• Responsible for launch plans of new products in coordination with Sales Team and Account Management.
• Understand and consistently work with team to articulate Beryl’s value proposition.
• Develop relationships with key clients to cement and improve relationships, ensure retention, and help position additional products.
• Responsible for providing team leadership to a customer-focused team who ensure that customers are satisfied, and their needs are fulfilled.
• Responsible for Client Satisfaction as well as developing and recommending strategies to address issues, concerns and continuous improvement.

Expectations for a Leadership position at Beryl

• Model Beryl’s core values.
• Embrace Beryl’s culture including; maintaining an open door policy of approachability, sharing information and cascading messages from the Strategic Business Group and Strategic Leadership Team.
• Responsible for providing team leadership to a customer-focused team ensuring customers are satisfied and their needs are fulfilled.
• In accordance with organizational goals, provide direction to team on activities and behaviors.
• Identify and analyze problems; plan tasks and solutions.
• Represent team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals.
• Recommend changes to improve efficiency and effectiveness.
• Recognize team on accomplishments and achievement.
• Responsible for the recruitment, retention and development of the Beryl’s Sales and Account Management Teams.  Will make recommendations for performance evaluation, training, work allocation and problem resolution.
• Participate in the development of strategic goals and objectives; recommend, implement, and administer methods and procedures for sales organization.
• Mentor and motivate team members to enhance skill level as part of the management succession program.
• Maintain, monitor records and reporting pertaining to Sales and Account Management performance.
• Coach and motivate direct reports and provide feedback to ensure performance objectives are being met.
• Primary point of contact for team member questions, issues and escalations.
• Maintain positive morale through effective motivation, communication and leadership.  Lead by example and encourage the Sales Team by participating in company events.
• Communicate and meet deadlines effectively and negotiate new dates, when necessary.
• Act timely on information to ensure your team and peers have what they need to move initiatives forward – don’t be a bottleneck.
• Maintain confidences required of senior leaders at Beryl.

REQUIREMENTS

Applicants must meet the following requirements in order to be considered for the position.

• Ability to travel up to 75% of the time
• Bachelor's degree or equivalent with more than 10 years of sales and executive leadership in healthcare or healthcare related positions
• An experienced sales professional with a familiarity of the CEO role in a hospital or healthcare system and the ability to collaboratively work side-by-side with a CEO
• Highly developed oral and written communication skills
• Effective time management/organizational skills

This is a Full Time Position.

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DESCRIPTION/OBJECTIVE

Responsible for outbound post discharge calls.  Will additionally triage symptoms where necessary and escalate appropriately. 

Responsible for Nurse Triage of incoming and outbound customer service programs assessing the caller’s needs, giving appropriate clinical and administrative advice, and assisting the caller by facilitating their needs, or providing disposition per department policies and procedures through use of nationally acclaimed pediatric and adult protocols.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Apply professional skills and knowledge of established concepts, principles, and practice to provide telehealth nursing services including, but not limited to, health information, health education, healthcare assessment and triage. 
• Conduct thorough and sound nursing assessments of caller’s presenting symptoms. 
• Develop, implement, and evaluate a plan of care for each caller’s presenting symptoms.
• Applies nursing process to identify and prioritize healthcare triage interventions that are appropriate and accurate, effective and reduces the risk of adverse outcomes. 
• Must have excellent written, verbal, telephone, and interpersonal communication skills.
• Must have excellent critical thinking skills.
• Basic personal computer skills.
• Ability to work with fellow employees as a team.
• Ability and willingness to work various shifts.
• Answer calls in a timely manner according to the standards set up by company CQI Program.
• Interact with callers and other staff in a polite and courteous manner.
• Maintain confidentiality of all caller and personnel issues.
• Document all call inquiries according to department policies and procedures. 

REQUIREMENTS

Applicants must meet the following requirements in order to be considered for the position.

• This position requires a RN Nursing Certification from an accredited educational institution.
• Must be licensed in the state of California and Florida.
• Must be able to work the hours of 12:00pm to 4:pm Sun, Mon and Tues. 12:00pm to 6:00pm Wed and Thurs.
• Minimum of 3 years clinical experience. Preferred experience would be in various specialties in either emergency nursing, medical-surgical nursing, ambulatory nursing, pediatrics, or any adult or pediatric telephonic nursing.
• Ability to work day/evening shifts which will include weekend and potential holiday schedule rotations.
• Work environment specific to the Beryl culture.
• Dexterity of hands and fingers with little physical effort.
• Normal mental effort, including timeliness of decision making, memory, and analytical thinking.
• Excellent verbal and non-verbal communications skills.
• Ability to multi-task by listening, assessing, speaking, and typing.
• Excellent oral and written communications skills.

This is a Full Time Position.

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DESCRIPTION/OBJECTIVE

Responsible for implementing programs, third-party vendor relationships, and providing leadership and support to all Beryl co-workers in an effort to effectively and efficiently manage Beryl’s facility and campus.  Above all else, this position requires a passion for customer service and great customer service skills with co-workers at all levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES

FACILITIES:

• Ensure equipment reliability is maintained at an acceptable level, and downtime is kept to a minimum
• Manage and oversee third party contractors
• Responsible for the planning, implementation, coordination and supervision of all mechanical operations, maintenance, A/C, electrical and plumbing systems for assigned properties
• Support property management in the development and updating of preventive maintenance procedures
• Manage safety, security, re-cycling and indoor air quality programs
• Manage staff that will troubleshoot, repair and perform light maintenance for the facility, including but not limited to painting, replacing ceiling tiles and carpet, light bulbs, air filters and plumbing
• Manage small plumbing repairs to include: repair of faucet leaks, clogged toilets, clogged drains, and repair of auto-flushers
• Manage small electrical/lighting knowledge to include: replacing light bulbs, replacing ballasts and breaker knowledge
• Ability to read facility plans such as locating breakers, A/C units, fire alarm schematics, and floor/office layouts
• Responsible for troubleshooting, repair and scheduled preventive maintenance activities on equipment
• Evaluate and make recommendations regarding required repairs
• Manage external vendors to perform high-level maintenance beyond expertise to include security system and fire system maintenance, HVAC, plumbing, vending, janitorial services and electrical services
• Manage facility work order process and complete within requested time frame
• Manage relationships with regulatory officials to assist with annual and/or periodic inspections for all systems
• Assist Beryl co-workers with on-demand projects, including but not limited to furniture movement, loading and unloading, and general maintenance requests
• Daily office duties to include distribution of mail, delivering packages, managing work orders, delivering coffee to office stations, meeting room and banquet set-ups and break-downs

SECURITY:

• Manage safety programs for Beryl
• Monitor security systems as necessary and ensure a safe and secure work environment for all Beryl co-workers
• Investigate any and all incidents as reported, using good judgment and maintaining confidentiality
• Assist in developing, communicating, and maintaining a workable and accurate safety plan for the facility
• Coordinate contract security and vendor relationship with third party security vendor

LEADERSHIP:

• Will set the example of Beryl’s Core Values for all coworkers.
• Supervise applicable facilities co-workers, including work allocation, training, and problem resolution.  Will make hiring decisions, evaluate co-worker performance and make coaching recommendations; motivate co-workers to achieve peak productivity and performance.
• In accordance with organizational goals, provide direction to team on activities and behaviors.
• Identify and analyze problems; plan tasks and solutions.
• Represent the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals.
• Recognize team on accomplishments and achievement.
• Mentor and motivate team members to enhance skill level as part of the management succession program.
• Maintain and monitor records and reports pertaining to team performance.

REQUIREMENTS

Applicants must meet the following requirements in order to be considered for the position.

• Minimum of two - three years experience in facility maintenance, i.e., electrician, plumber, HVAC and carpentry.  Experience in more than one trade a plus! 
• Experience with carpentry skills, such as lock replacement, door adjustments and dry wall repair.
• Proven mechanical, electrical and plumbing skills.
• Strong computer skills required.
• Strong communications skills required.
• High school diploma or general education degree (GED); with one to three years related experience and/or training.
• Effective verbal and written communication skills.
• Effective time management and organizational skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a co-worker to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the co-worker is frequently required to stand, walk, sit, talk and hear.  The co-worker is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell.  The co-worker must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a co-worker encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the co-worker is occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock.  The noise level in the work environment is usually quiet.

This is a Full Time Position.

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DESCRIPTION/OBJECTIVE

Responsible for maintaining facility equipment and systems including preventative maintenance, troubleshooting, repair, third party contractor/vendor management and completion of daily work orders.   Equipment and systems include HVAC, Electrical, Plumbing, Fire Alarm Systems, Security Systems and Sewage Systems.  Above all else, this position requires a passion for customer service and great customer service skills with co-workers at all levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES

FACILITIES:

• Ensure equipment reliability is maintained at an acceptable level, and downtime is kept to a minimum
• Coordinate, and oversee third party contractors
• Will troubleshoot, repair and perform light maintenance for the facility including, but not limited to painting, replacing ceiling tiles and carpet, light bulbs, air filters and plumbing
• Small plumbing repairs to include: repair of faucet leaks, clogged toilets, clogged drains, and repair of auto-flushers
• Small electrical/lighting knowledge to include: replacing light bulbs, replacing ballasts and breaker knowledge
• Ability to read facility plans, such as locating breakers, A/C units, fire alarm schematics, and floor/office layouts
• Experience with carpentry skills, such as lock replacement, door adjustments and dry wall repair
• Will troubleshoot, repair and perform scheduled preventative maintenance activities on equipment
• Evaluate and make recommendations regarding required repairs
• Coordinate with external vendors to perform high-level maintenance beyond expertise, to include security system and fire system maintenance, HVAC, plumbing, vending, janitorial services and electrical services.
• Maintain facility work order process and complete within requested time frame
• Coordinate and distribute locker assignments
• Coordinates with regulatory officials to assist with annual and/or periodic inspections for all systems
• Assist Beryl co-workers with on-demand projects, including but not limited to furniture movement, loading and unloading, and general maintenance requests
• Daily office duties to include distribution of mail, delivering packages, managing work orders, delivering coffee to office stations, meeting room and banquet set-ups and break-downs

SECURITY:

• Assist with safety programs needed for the organization
• Monitor security systems, as necessary
• Investigate any and all incidents as reported, using good judgment and maintaining confidentiality
• Assist in developing, communicating, and maintaining a workable and accurate safety plan for the facility
• Coordinate contract security and vendor relationship with third party security vendor
• Ensure flags are raised each morning and are lowered at sunset, in accordance with national flag etiquette
• Ensure that the premises are secure
• Issue and track all security badges and access rights
• Maintain a log of all keys issued to the facility and workstations

REQUIREMENTS

Applicants must meet the following requirements in order to be considered for the position.

• Minimum of two - three years experience in facility maintenance, i.e., electrician, plumber, HVAC and carpentry.  Experience in more than one trade a plus! 
• Proven mechanical, electrical and plumbing skills.
• Strong computer skills required.
• Strong communications skills required.
• High school diploma or general education degree (GED); with one to three years related experience and/or training.
• Effective verbal and written communication skills.
• Effective time management and organizational skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a co-worker to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the co-worker is frequently required to stand, walk, sit, talk and hear.  The co-worker is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell.  The co-worker must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a co-worker encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the co-worker is occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock.  The noise level in the work environment is usually quiet.

This is a Full Time Position.

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DESCRIPTION/OBJECTIVE

Responsible for the daily leadership and mentoring of Beryl’s Account Managers, specifically the Account Manager I and II positions.  Strategically focused on ensuring Beryl builds strong relationships with clients resulting in growth, retention, and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee account management team in working with clients to build measurable, profitable relationships, resulting in client retention and growth
• Manage in a manner that supports the Beryl brand including every action and every communication both internally/externally
• Achievement of up sells goal Account Manager I and II positions
• Responsible for maintaining and/or growing satisfaction for assigned clients
• Coach direct reports to ensure we develop and grow a proactive Account Management team that encourages best practice development and sharing
• Resolve, in a timely fashion, any customer complaints or issues
• Utilize CRM reporting to manage and track all appropriate activity
• Develop solid working relationships with other internal Beryl departments to support and implement collaborative solutions
• Responsible for identifying trends for transactional and consultative clients and designing strategies to effectively manage to those trends
• Responsible for hiring, reviewing, setting individual and team goals and dealing with performance management  for assigned personnel
• Provides team feedback to VP Account Management
• Recommends changes to improve efficiency and effectiveness
• Maintains and monitors records and reports pertaining to team performance
• Be the primary point of contact for specific team member questions, issues and escalations
• Communicates important information through team meetings, letters and e-mail as well as providing daily support for job-related questions and approvals
• Demonstrates and consistently practices Beryl core values

REQUIREMENTS

Applicants must meet the following requirements in order to be considered for the position.

• Bachelor’s degree preferred or equivalent in account management experienced
• Minimum 3 years healthcare experience
• Proficient in the Microsoft Office suite of products to include word processing, database, spreadsheet, presentation software and e-mail
• Highly developed written and verbal communication skills
• Effective time management/organizational skills
• Experience working with confidential internal and client facing data (KPI’s and Call Center Metrics) to drive continuous improvement
• Ability to travel 30% of the time

This is a Full Time Position.

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DESCRIPTION/OBJECTIVE

This role is responsible for cultivating key account relationships by developing and enhancing interactions through routine client visits, product, service, reporting demonstrations, education, and conflict resolution with system or multi-facility consultative clients.  Focus should be on moving existing clients to enterprise status. To be successful, an Account Manager III  must coordinate company-wide responses to client specific requirements demonstrating ownership and a genuine concern for the quality of work performed for the client as well as to assist in the nurturing of team members; setting a good example while assisting in the growth and development of team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and implement strategies that drive new and existing business
• Maintain overall accountability for client satisfaction
• Expand web of influence through identifying  formal and informal decision makers
• Demonstrate value proposition and assist in improving client profitability
• Develop and execute (in conjunction with the client) a three year business plan
• Track and achieve specified metrics (financial, retention, growth, profit margin, readmission, satisfaction, etc.)
• Become a trusted advisor through the organization providing consultative services that result in a win for the client and Beryl
• Work with internal Beryl resources to meet client needs and maintain/increase satisfaction (i.e. service levels, reporting, data uploads)
• Ensure retention
• Manage the client renewal process and participate in contract negotiations. 
• Prepare and deliver high quality presentations at multiple levels within the client and within Beryl
• Develop and manage an effective strategy to maximize up-sell opportunities, including:
  • Creating programs that meet the product, service and financial needs of the client
  • Development (in conjunction with marketing) of effective selling messages, presentations, proposals and communications
  • Partnering with and leading internal resources in developing strategies that meet client needs
• Basic understanding of healthcare legislative and regulatory changes with a responsibility for educating clients on the impacts of those changes
• Support management and assist customer relations team in consistently seeking, identifying and communicating best practices & successes
• Report and track all customer communications in Beryl’s CRM database or appropriate tracking form in a timely accurate manner
• Develop and maintain proactive internal account plans
• Track and report all required activity to management through CRM:
  • Revenue/call volume trends
  • At Risk customer management
  • Customer Surveys – summary of response and customer relations action
  • Customer success (campaigns, patient satisfaction, readmissions, operational efficiencies, etc.) tracking, documenting and sharing
  • Qualified lead generation tracking
  • RFP support and contract renewal management
  • Revenue reconciliation and ROI calculator
  • Tracking monthly customer relation mangers’ double jacking
  • Reporting opportunities, issues, etc.
  • Changes in client personnel
  • Build/track revenue ad hoc report requests
  • Termination activity
  • Implementation activity

REQUIREMENTS

Applicants must meet the following requirements in order to be considered for the position.

• Bachelor's degree and 5 – 7 years experience
• Demonstrated ability to adapt in a complex, fast-paced environment
• Ability to sell Beryl’s products and services
• The following specific business competencies: business acumen, excellent presentation skills, excellent negotiation skills, relationship management skills, results oriented, team player
• The following leadership specific competencies: 
  • Ability to manage complex clients and meet these clients requirements while meeting or exceeding company financial objectives
  • Can effectively communicate with confidence and ease at all levels or any organization
  • Ability to develop and execute an up-sell strategy
• Specific experience in the healthcare industry
• Proficient in the Microsoft Office suite of products to include word processing, database, spreadsheet, presentation software and e-mail
• Highly developed written and verbal communication skills
• Effective time management/organizational skills
• Travel 40%

This is a Full Time Position.

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DESCRIPTION/OBJECTIVE

Provide accurate and professional information to callers on behalf of hospital client. Information provided includes physician searches, class enrollments, service information, assisting with information updates, and other business directives, as needed in a 24 hour/7 days a week environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicates effectively and professionally with internal and external contacts.
• Meets and supports call center service goals and business objectives by meeting report card standards.
• Meets attendance standards to support operational goals.
• Follows proper protocols and specific client requirements.
• Provides physician referral assistance to internet chat services, online appointments requests and internet callback services.
• Resolves customer complaints and requests for refunds, exchanges and adjustments to class enrollments and seminar presentations.
• Expedites communication between upper level management, hospital and general personnel through emails and faxes.
• Cross sells any advertisement or new facility being offered by the hospital or medical center.
• Researchs and makes recommendations for physician referrals to doctors in their respective areas.
• Provides accurate and thorough information regarding physicians, classes, seminars, screenings, hospital services, or general information about a hospital.
• Processes enrollments in requested event and provides all related information to caller. Credit card processing may be required as well.
• Attends recurrent training sessions to ensure the client knowledge is current.
• Communicates data errors and updates to our Client Services Department by sending an Advisor-to-Supervisor Message (ASM).
• Assists with call back projects and/or completes online updates for a specific client, as needed.
• Completes online appointment requests.
• Researches and corrects call management errors and places call backs, as needed.
• Completes client research projects and assists with creating training manuals for new projects.
• Participates in a focus group for client visits, as needed.
• Attends monthly meetings with clients to ensure complete understanding of client specific protocols.
• Supports other business needs as required.

REQUIREMENTS

Applicants must meet the following requirements in order to be considered for the position.

• High school diploma or general education degree (GED).
• Specific experience to include one year of customer service experience.
• Highly developed written and verbal communication skills, to include proper grammar, spelling and sentence structure.
• Accurate touch-typing with a minimum speed of 30wpm.
• PC literate in a Windows environment.
• Bilingual, Spanish skills and healthcare knowledge, a plus.
• Ability to work a flexible 24/7 schedule.

This is a Full Time Position, beginning in February 2010.

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PRIMARY FUNCTION

Selected candidate will have direct responsibility for the day-to-day operations of a team of advisors, including client satisfaction; coaching, motivating and ensuring that all quality standards are met. This position is also responsible for the development of a climate of superior customer service, and a high performing staff.  Supports positive morale in a changing environment.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Responsible for providing team leadership to a customer-focused team who ensure that customers are satisfied, and their needs are fulfilled.
• Provides day-to-day supervision to a group of Call Advisors to maintain service level goals and performance objectives.
• In accordance with organizational goals, provides direction to team on activities and behaviors. Identifies and analyzes problems; plans tasks and solutions.
• Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals.
• Recommends changes to improve efficiency and effectiveness.
• Recognizes team on accomplishments and achievement.
• Monitors calls and gives feedback to increase quality.
• This position will make recommendations for hiring, performance evaluation, training, work allocation, and problem resolution.
• As appropriate to the position, participates in the development of operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations.
• Lead the team in customer resolutions with optimum turn around times.
• Mentor and motivate team members to enhance skill level as part of the management succession program.
• Maintains and monitors records and reports pertaining to team performance.
• Recruit, hire, train staff, supervise, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.
• Monitor & observe calls and provide timely feedback to ensure quality standards and compliance with policies and procedures.
• Coach and motivate direct reports and provide feedback to ensure performance objectives are being met.
• Be the primary point of contact for team member questions, issues and escalations.
• Maintains positive morale through effective motivation, communication and leadership.
• Communicates important information through team meetings, letters and e-mail as well as providing daily support for job-related questions and approvals.
• Coordinate efforts with other Team Leads to ensure consistent call coverage.
• Takes a leadership role in key committees and in planning/coordinating Center events and activities.
• Set the example of the Beryl Spirit and other core competencies to all Beryl coworkers.

QUALIFICATIONS AND REQUIREMENTS

Applicants must meet the following requirements in order to be considered for the position.

• Bachelor’s degree or 2+ years call center supervisory experience.
• Specific experience to include leadership skills and customer service experience in a call center environment, and a demonstrated positive approach to employee development, and conflict and problem resolution.
• Proficient in Microsoft Office Suite of products to include Word and Excel.
• Highly developed written and verbal communication skills.  Tactful and diplomatic coaching style required.
• Effective organizational/time management skills.
• Flexibility to work any shift.
• Bilingual - Spanish

This is a Full Time position.