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CARE Calls, Connecting About Real Experiences, are customer service calls that allow hospitals to briefly connect with patients in a highly personal way directly after their inpatient or outpatient visit, strengthening the relationship while also gathering actionable data regarding their experience.
Consistently made within 24-72 hours after the patient’s clinical visit, 7 days a week, CARE Calls are comprised of a combination of market-tested standardized questions that enable national and peer-group benchmarking as well as customized questions in focused areas. |
CARE Calls provide a lasting personal touch that differentiates your service and delivers valuable patient insight to help you own the healthcare consumer, while contributing to stronger financial performance. They help:
● Strengthen the patient-to-hospital relationship
● Create a “wow” factor – the specially-trained, compassionate CARE Call advisors increase brand loyalty
● Increase hospital referrals
● Provide a consistent and reliable process for delivering calls and collecting data for process improvement and service recovery
● Access national comparative data and immediate reporting that provides intelligence about your consumers in advance of patient satisfaction surveys
To request more information about this or other Beryl service offerings, please click here.
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