March 26-28, 2008 - Dallas, Texas
The Power of Impressions
The Beryl Institute's 2008 Client Conference
November 12-15, 2007 - Coral Gables, FL
Customer Loyalty Summit - Keynote: Paul Spiegelman
Creating a great experience and driving profitability
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March 13, 2007 - Online
HealthLeaders Webcast, “Use Call Centers to Improve Customer Service and Measure Marketing ROI”
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March 19-22, 2007 - New Orleans
ACHE National Congress session, “Bridging the Chasm Between Customer Experience, Employee Culture and Bottom-line Performance”
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April 17-19, 2007 - Online
The Beryl Institute Webinar
Consumerism in Healthcare: Where We Are Headed
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Tom Panion, faculty of The Beryl Institute and chief customer officer of The Beryl Companies, presents a research-based Web seminar which looks at the future of consumer-driven healthcare and its impact on hospitals.
April 22-24, 2007 - Orlando
Customer Based Marketing Strategies session, “The Call Center as an Integrated Marketing Channel: Cross-Selling Healthcare Services”
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May 16, 2007 - Scottsdale
McMurry Annual Conference
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May 24, 2007 - Online
ACHE Webinar series, “Maximizing Customer Service to Grow Revenue”
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June 26-28 - Online
The Beryl Institute Webinar
Consumer Value: Quantifying the Impact of Missed Calls
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Tom Panion, faculty of The Beryl Institute and chief customer officer of The Beryl Companies, presents a research-based Web seminar which looks at the value of callers into your organization and the impact to your bottom line of missing those acquisition opportunities, whether due to abandoned calls or misdirected calls through the switchboard.
October 18, 2007 - Online
The Beryl Institute Webinar
Culture as a Bottom-Line Issue
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HCA's ground-breaking study on high performing hospitals and how Medical City achieved that distinction by customizing the 7 truths of high performance. Tips for turning hospitals into high performers will be discussed.
February 24-26, 2008 - Miami, FL
12th Annual Linkage Strategies Conference - Keynote: Paul Spiegelman
Capturing & Leveraging Customer, Employee, Operational & Financial Data to Improve the Customer Experience & Drive Strategic Business Results
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March 10-13, 2008 - Chicago, IL
ACHE Congress on Healthcare Leadership
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