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More than ever, consumers are demanding health plans that are responsive to their needs. The impact of consumerism, the increase in plan deductibles and the rise in Consumer Driven Health Plans is resulting in a new breed of members who are looking for simple, clear information. With more financial responsibility for their healthcare, a customer-centric approach is required.
By providing a concierge level service, Beryl can help you:
- Acquire new members
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Retain members & providers
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Help members navigate the increasingly confusing healthcare environment
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Build a data warehouse about your members to develop more targeted, relevant marketing messages
Healthcare consumers are seeking to understand the alternatives to traditional health insurance and managed care. This includes everything from Flexible Spending Accounts and Health Reimbursement Accounts to Healthcare Spending Accounts.
Beryl can work with your participants to better understand the complex array of benefits available. We help your customers manage their consumer-driven health plans and healthcare dollars.
Beryl promises to deliver:
Responsiveness & Flexibility
Beryl can quickly respond to operational changes and can add staff depending on your business.
Optimal Customer Service
Beryl hires professional and caring people who are highly trained to deliver world-class customer service.
Beryl’s retention rate is the best in the industry. Healthcare is all we do.
High Quality Assurance & Customized Training Services
Beryl tracks voice and data for ongoing monitoring, coaching and development.
Beryl builds your customized training curriculum.
Superior Account Management
Beryl provides strategic support through reporting, analysis and multi-level communication points.
Development and Mining of Customer Data
Learn more about your customer needs and preferences to help manage their care moving forward.
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