"A Customer Service Marketing Strategy That Pays Off"

Explores opportunities to personalize the consumer experience by integrating data bases and cross-selling hospital services. The result: a healthy contribution to the healthcare organization's bottom line. Like the partnership discussed in this article, Beryl has formalized relationships with many CRM and marketing partners to maximize every customer interaction.

"Consumer-to-Physician Referral Programs"

Explores the six features that every hospital physician-referral program should have. Since physician referrals are often one of the first touch points consumers have with hospitals, the impact of a professional and compassionate experience can go a long way toward establishing long-term relationships.

"Superior Customer Service Enables Successful Organizations to Remain Competitive"

Discusses the importance of delivering compassionate and professional service at every touchpoint across the healthcare customer continuum.

"That's Chief Entertainment Officer"

This issue explores how modern American entrepreneurs are finding success by incorporating fun and creativity in the workplace. This trend toward cultivating culture relates directly to Beryl's management philosophy.

"Retention Recipe"

The attached article, featured in the summer 2007 issue of Marketing Health Services, discusses how relationship marketing and personalized service can help providers respond to the growing trend of consumerism.

"50 Best Small/Medium Companies to Work for in America"

Beryl voted #2 Best Place to Work in America.

"Thinking of Outsourcing Your Marketing Call Center?"

This article highlights 10 qualities an organization might consider when selecting an outsourced service provider for customer interaction services.

"First contact can leave valuable impression"

Beryl CEO Paul Spiegelman discusses the importance of call center data in supporting your marketing and customer relations strategies. Several sources agree this valuable information is critical for measuring ROI, successfully implementing CRM and cross-selling profitable services.

"'Fun and Laughter,' Employee Commitment Increase Recruitment, Retention at Beryl"

This article highlights specific examples of how Beryl focuses on recruitment, people development and corporate culture. These proven strategies for growth and success were presented by Beryl during a three-hour workshop at the ACHE National Congress in March 2007.

"Best Practices - Your Good Habits Can Rub Off On Your Business"

This article mentions three personal "good habits" that business leaders find have a positive impact on their professional success.

"Circle of Growth "

This article outlines five categories of tactical methods to develop and drive Beryl's Circle of Growth, the cycle between employee engagement, customer loyalty and profitability.

"Hospital Call Center Build versus Buy Analysis Tool"

This article provides a tool for comparing the cost of outsourcing with the expense of running an internal call center.

"Where are Non-Clinical Call Applicants Coming From and Why?"

This excerpt discusses how Beryl recruits good people.

"Out through the in door"

This article details the continuing trend toward outsourcing of non-clinical hospital services. Please note that Beryl is listed as one of the top 10 companies in provider outsourcing and the only customer interaction center company on the list! Beryl continues to expand its product line for hospitals to include pre-registration, scheduling, and post-visit retention calls.

"Health care call center company shifting strategy"

This article discusses Beryl's new expanded product line. Paul Spiegelman, CEO, explains "as transparency evolves and cost and quality data is available, the differentiator for healthcare providers will be service." Beryl is adding several new products that will improve service and increase customer satisfaction and retention efforts.

"Healthcare and the Internet: Why can't we be like eBay?"

Discusses how customer service is becoming a differentiator in healthcare much like we see in the retail industry. Starting on page 7, read about the impact of consumerism on healthcare providers, as outlined by Beryl's CEO, Paul Spiegelman.

"Build Versus Buy: Considerations for Call Center Outsourcing"

The types of costs and considerations associated with building or outsourcing a customer interaction center.

"Make every call a positive experience for customers"

A series of actionable ideas that customer service representatives across any industry can implement to enhance their service delivery.

"Technology is transforming hospital call centers into profit centers that improve customer relations and drive the bottom line."