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By proactively registering patients over the
telephone, Beryl’s Pre-Registration services enhance
patient satisfaction, improve revenue cycle, and
reduce no-shows.
Increase Customer Loyalty & Revenue
Enhanced Customer Satisfaction
Registration is often the bottle neck that holds up treatment
and frustrates patients. Recent data shows that
nearly seven out of ten patients prefer pre-registration by
phone to on-site registration. By handling the pre-registration
process before the patient arrives, patients are quickly
directed to the clinical service. Wait times are reduced and
overall customer satisfaction is improved.
Improved Revenue Cycle
Typical hospital registration processes don’t always capture
the latest payor or demographic information. This translates
into longer reimbursement times. Beryl’s pre-registration
process produces cleaner claims correcting both
demographics and payor information.
In addition, Beryl identifies self-pay patients up-front and
helps arrange financial counseling or alternative payment
methods.
Reduced No-Show Rate
By registering patients up front, Beryl has been able to
reduce the no-show rate by 10% resulting in substantial
savings over the course of a year.
Typical Pre-Registration Process includes:
• Verification of appointment, time, date, and
location
• Reminder to bring physician referral
• Transfer to scheduling for last-minute changes
• Authentication and addition of payor information
• Confirmation of demographics and key patient
information including:
• Work information
• Contact person
• Interpreter needs
• Military Status
Methodology
Beryl provides two options for patient registration:
Option 1 – Data Transfer
In this preferred method, Beryl will receive a nightly file
generated from the hospital registration system. Beryl will
import the file into our proprietary call handling application
to queue, call, and update the patient registration records.
Each night, Beryl will transfer the updated file back to the
hospital registration system.
Option 2 – Direct Interface
In this option, Beryl receives an outbound file of
your hospital patients. However, Beryl will update
registration data directly in the hospital registration
system via a remote connectivity solution like VPN or
Citrix.
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