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Beryl has established its reputation by serving hundreds of hospitals and other providers across the country. Our services are structured to allow providers to improve the overall patient experience during their entire continuum or care. At Beryl, we view healthcare as a traditional acquisition and retention challenge for providers. The best way to succeed is to show consistent, world class service at all touch points for consumers and patients. This concierge style approach is what Beryl is all about. We help bring patients in the door (the Acquisition Experience), we help during the revenue cycle phase (the Pre-Visit Experience) and we work to make sure patients being repeat customers (the Retention Experience).
We invite you to explore our capabilities in each of the service areas listed, and determine how teaming with Beryl can provide your organization with leading technology in each of these specialized areas:
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Physician Referral (consumer + physician)
24-hour coverage provided to match callers with hospital-affiliated physicians.
Class/Event Registration
Management of the registration process for community events, classes and seminars. Includes management, all payment arrangements, and program rosters.
Service Lines/Centers of Excellence
Management of calls for clinical product lines, such as cardiology, cancer, women/children’s, etc.
Ad Campaign Response
Response and tracking of all hospital advertising to quantify effectiveness of your marketing campaigns.
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Pre-Registration
Calls made to pre-register patients for procedures or appointment. Reduces no-show rates and increases patient satisfaction.
Outpatient/Radiology Appointment Scheduling
24-hour coverage for scheduling your outpatient procedures or imaging procedures.
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Disease Management
Place outbound calls to patients with chronic diseases, such as diabetes or congestive heart failure, to assess their health.
Event Follow-up
Call management and data compilation for inpatient, outpatient or emergency room patient satisfaction studies.
Customer Satisfaction
Scripted marketing care calls, customized to your marketing needs to make rapid mid-course adjustments as needed.
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Providers (hospitals/physician groups/ambulatory care centers)