|
"Baylor is highly focused on the customer experience, and our standards for excellence are high. Working with Beryl has surpassed every expectation."
Jennifer Coleman
Senior Vice President of Consumer Affairs
Baylor Health Care System
|
|
"Since 2002, Beryl has served as the face of HealthAllies, Inc. to our members and providers. As a market-leading provider of access to discounted health care services, HealthAllies requires more than just innovative technology, flexible reporting and satisfactory performance metrics. We need Customer Care advisors who take the caring part seriously -- and with Beryl, we get it. Beryl has never failed to meet our needs, and our seamless partnership with them has allowed us to grow our business and our customer base."
Marcee Golden
Vice President, United HealthAllies
|
|
"Your team has done an outstanding job and it is such a pleasure to work with you. Thank you for your commitment to our patients. Every call is from a worried parent and your ability to deal with those issues and send them to a premier healthcare organization makes all the difference."
Britt Berrett
CEO
Medical City Dallas
|
|
"From the size of their call center to the training programs for their advisors to the technology they offer, we were very impressed with the entire Beryl operation. They have an outstanding reputation in the market when it comes to both quality and customer service. By partnering with Beryl, we are able to respond to our community's needs like never before."
Pedro Ibarbia II
Director of Marketing - Call Center Services
New York-Presbyterian Hospital (New York, NY)
|
|
"RedBrick Health's purpose is to Help People Be Healthy. In order to accomplish this, we needed to find the right partner to deliver the highest level of customer service. This is no small task given the complexity of healthcare issues our customers are faced with and the importance of empathy when delivering service in an area of their lives that is so personal. We absolutely found the right partner in Beryl."
Kyle Rolfing
Chief Executive Officer
Redbrick Health (Minneapolis, MN)
|
|
“We chose Beryl because of their leadership position in the industry and because of their absolute dedication to providing their clients with outstanding customer service.”
Kenneth L. Davis, M.D.
President and Chief Executive Officer
Dean of Mount Sinai School of Medicine
The Mount Sinai Medical Center (New York, NY)
|
|
“We are currently managing more than 200,000 calls a year. We are partnering with Beryl to help with our addition of more services and to facilitate better customer service.”
Wanda L. Adkins, RN, BSN
Manager of Call Center
UK HealthCare (Lexington, KY)
|
|
"Alegent Health chose Beryl as our customer interaction center provider because of their focus on providing 'local presence' to callers while understanding the complexities of our healthcare system. The value they bring to us every day in outstanding customer service and marketing support is an important addition to our customer relationship management efforts."
Susan Thomas
Operations Leader, Marketing
Alegent Health
|
|
"In looking for a partner to provide after hours nurse triage services, we searched for someone who, like the medical center, is committed to world-class service. We have found that partner in the Beryl Companies. The Beryl Companies brings to the table excellent technology infrastructure, highly-trained staff and cost-effective, customer-focused delivery of service."
Robert Baker
Administrator, Physicians Services
Penn State Milton S. Hershey Medical Center (Hershey, PA)
|
|
“We are committed to providing superior customer service and securing meaningful data that can help us build long-term profitable relationships with the patients and consumers that are most likely to access the services our hospitals and physicians provide. Beryl’s reputation for providing superior customer service is known throughout the industry, so partnering with them was the logical solution.”
India Chumney
Director of Marketing
CHRISTUS Health (Houston, TX)
|
|
“Beryl enables us to provide our callers with 24/7, bilingual access to complete information about Temple University Health System programs and physicians. With over 40% of our 800 # inquiries coming in outside of normal business hours, Beryl enhances both our responsiveness and marketing efficiency.”
Charles Soltoff
Assistant Vice President for Program Development
Temple University Health System (Philadelphia, PA)
|
|
"Working with you has been a pleasure. Not only do you bring a high level of energy to your work, but it is rare in today's world to find someone so dedicated to customer service. When we make special requests, you begin work immediately and it seems I never have to wait more than 24 hours for an answer. And better yet, if unexpected problems do crop up, we can always count on you for a proactive heads up so that we know what to expect and how long it will take to fix. That truly sets you and the Beryl Companies apart from the competition."
Gary N. Michael
Vice President of Marketing
Mercy Medical Center (Baltimore, MD)
|
