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Beryl's Web-based customer services allows your customers immediate access to information, Web site navigation assistance, and product purchases as well as providing your organization with cross/up-selling opportunities and secure access Web site management tools. Each of our tools integrate seamlessly into your existing Web site. With Beryl's Web-based customer support services, you empower your customers to make instant choices while gaining real-time access to your data. The greater your ability to provide customer support when and how it is needed, the greater your ability to support and sell your services.
Online Physician Referral
Users can receive healthcare referrals online much the same way they would if they were calling to speak to the call center live. Physician information can be accessed and managed online via a secure site to ensure both your telephone and Web-based data is always up-to-date.
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Online Class Registration
Beryl's online class registration system provides consumers a self-service option for evaluating and registering for classes, events, etc. A calendar of events allows your audience to select convenient times and locations as well as access to selecting other classes of interest. Collect payment immediately with real-time credit card authorization in a digitally-secure site environment.
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"Call Me Back Now"
With Beryl's "Call Me Back Now" system, customers have immediate access to a live call advisor with just a click of a button. A seamless link on your Web site allows visitors to request a representative to receive a call immediately or schedule a time that is more convenient. Now customers can get immediate answers to questions and assistance with services. This is a terrific option for users whose phone is being used for their Internet connection, or who choose to follow-up at a later time. |
Online Chat
By clicking on an icon on your Web site, your consumers can immediately interact with a live Beryl call advisor in real time. Our advisors can answer questions, complete e-commerce transactions, and even direct the browser of the Internet user by "pushing" appropriate pages right to their desktop. Online chat enables any Web user to conduct a live online text conversation with our trained advisors to quickly get assistance or additional information regarding services they are accessing on your Web site. The user is linked via real-time, two-way interactive, text-based messaging to an advisor right from the user's browser window. |
E-mail Response
E-Mail Response technology represents more than just responding to e-mail messages. Through predefined rules and algorithms we develop with our clients, e-mail requests and specific content can be automatically routed to the most appropriate and knowledgeable resource at Beryl. |
Web site Navigation Assistance
Whether over the telephone or online, Beryl can provide assistance to your customers locating information and/or completing e-commerce transactions on your Web site. Beryl advisors can even direct the user's browser by "pushing" appropriate pages right to their desktop. |
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