Beryl provides a considerable value to your organization by allowing your efforts to be focused on core business services, like administering or providing care. Our core business is helping you build and maintain customer relationships.
The Outsourcing Institute (New York) defines the practice of outsourcing as “the strategic use of outside resources to perform activities traditionally handled by internal resources.” The Institute bases this finding on a series of studies it has conducted since 1981 which included surveys of 1,200 companies. Here are some excerpts from its findings on why companies outsource:
Free resources for other purposes.
Most often these are human resources.
Reduce and control operating costs.
This is the single most important tactical reason for outsourcing. Today’s customers are too sophisticated to accept the costs associated with an organization’s attempt to maintain singular control over all its resources.
Resources not available internally.
Companies outsource because they do not have access to the required resources within the company. Sometimes this is due to expansion or reorganization. It may also be due to changing business requirements.
Make capital funds available.
Outsourcing is a way to reduce the need to invest capital funds in non-core business functions.
Improve company focus.
Outsourcing lets the company focus on broader business issues while having operational details assumed by an outside expert. It can lead to a clearer, more effective focus on the customers’ needs.
Share risks.
When companies outsource, they become more flexible, more dynamic, and better able to change themselves to meet changing opportunities.
Function is difficult to manage, or out of control.
Outsourcing is an excellent option for companies that can clearly articulate their requirements, expectations, or needed resources.
Access to world-class capabilities.
Because they are specialized, outsourcing providers can bring world-class capabilities to meeting the needs of their customers.
Accelerate re-engineering benefits.
Outsourcing is often a by-product of another powerful management tool, business process re-engineering. It allows an organization to immediately realize some benefits from this process.
Cash infusion.
Outsourcing often involves the transfer of assets from the customer to the provider, such as equipment, facilities, leases and licenses.
Call on Beryl to be your outsourced provider of call center and other customer interaction services.
