Calendar of Events

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Best practices and thought leadership in customer service
First ContactFirst Contact
Providing acquisition strategies that build relationships
Continuing / Follow UpContinuing / Follow Up
Providing retention strategies that increase profitability
 

Effectively reach different generations and help them choose your organization over your competition. Michael Howe, former CEO of MinuteClinic, will host a free Webinar that takes a deeper dive from his White Paper, Customer Experience: A Generational Perspective, which was released in June 2009.

He will discuss the four generations that currently have the greatest impact on the healthcare system:
• Greatest Generation
• Baby Boomers
• Generation X
• Millenniums

This complimentary Webinar will be held Tuesday, December 1st, 10:00 am - 11:30am CT (11:00 am ET / 9:00 am MT / 8:00 am PT). We hope you will join Michael Howe for this enlightening presentation.

Hosted by Paul Spiegelman, the Small Giants Community Safari will be an exciting week-long adventure for 15 international participants from Germany, Brazil, and The Netherlands who will tour Small Giants Companies in the United States and learn about business "mojo" from some of the best.

If you are interested in a customized Safari for your group, please click on More Information.

The CEO Workshop is being delivered by the Small Giants Community, in collaboration with the Dallas Business Journal. This event, hosted and moderated by Paul Spiegelman and Bo Burlingham, will explore "How to become a Great Place To Work." 

Paul Spiegelman will be speaking at the Organ Procurement Organizations' Leadership Development Institute on February 26, 2010, in Dallas, TX. 

Paul Spiegelman will be speaking at the Customer Experience Leadership Conference in New York on March 24-25, 2010.

This conference will provide a comprehensive overview of the Customer Experience. You’ll learn directly from the nation’s leading executive’s who have reinvented the customer experience in B to B, B to C and Not for Profit. You’ll gain insights into areas such as engaging executive leadership, social media platforms, aligning corporate culture to the customer…and more.

You are invited to join us on April 13, 2010, for the 3rd Annual Barry Spiegelman Memorial Golf Classic to benefit brain cancer research. The event will be held at Sky Creek Ranch Golf Club in Keller, Texas.

Barry Spiegelman, one of Beryl's co-founders who lost his battle with brain cancer in September 2005, inspired the tournament. Because of his passion for golf, we will celebrate his life and all tournament proceeds will be sent to UCLA’s program Art of the Brain, to fund research dedicated to finding a cure for this often-fatal disease.

We hope you can join us!

Please join us for The Beryl Institute 2010 Conference. The conference will be held on April 14 - 16, 2010, at the Hilton Dallas/Southlake Town Square in the Dallas/Fort Worth area. 

The Beryl Institute conference is designed for healthcare executives focused on marketing, planning and customer service in today's evolving healthcare industry. Consisting of data-driven sessions led by clients, partners and industry leaders, it provides significant opportunity for networking and best-practice sharing among peers.

We hope you will join us!

Paul Spiegelman will be speaking at "The President's Forum - 2010" at Citiplace in Dallas, TX, on April 21, 2010.