Read what others have to say about Beryl based on the categories below.
"How to Formulate A Premium Pricing Strategy" Entrepreneur.com, August 5, 2010 >
Customers are constantly looking for ways to save money rather than spend more of it, so companies that position products in the premium price range may struggle. However, with the right formula, you can earn the right to charge customers more than your competitors do. Paul Spiegelman offers six tips to earn the right to charge your customers top dollar.
How to Formulate A Premium Pricing Strategy
"Post-Discharge Call Programs: Improving Satisfaction and Safety" Patient Safety & Quality Healthcare, May/June 2010 >
Mark Williard, Senior Vice President of Product Management, describes how outsourcing post discharge calls helps manage patient safety, quality, and patient satisfaction, putting both the patients and hospitals at ease.
"Strategies to Refuse the Recession" Entrepreneur.com, June 23, 2010 >
Recessions aren't fun, but they don't have to cripple your business. Smart business owners leverage recessions rather than lament them. Paul Spiegelman offers strategies to help grow your company in spite of tough times.
Strategies to Refuse the Recession
"Calculating ROI is Still Important and Expanding in Scope " Physician Referral & Telephone Triage Times, February 2010 >
Ellen Faw, Vice President of Strategic Customer Relations, speaks on Beryl’s Return on Investment (ROI) reporting. Beryl provides many services across the care continuum, from Physician Referral to Post Discharge, and can track specific caller data from marketing campaigns, cross-selling efforts, class registrations, most referred specialties, and other sources to calculate a healthcare facility’s financial return.
"Show Compassion, Find Profit" Fast Company, October 2, 2009 >
This article, from Fast Company, shows that treating employees right is not only the right thing to do, it's good for business. Companies who see employees as their best investment will reap benefits for years to come.
"Show Compassion, Find Profit", featured in Fast Company
"The Circle of Growth: It Starts With Employees, featured on AffluentMagazine.com" AffluentMagazine.com, May 2009 >
Paul Spiegelman speaks about his “Circle of Growth” philosophy in the “Coaches Corner” section of Affluent Magazine’s Web site. He asserts that investing in employees will drive customer loyalty and offers tips on how to create a culture that will positively impact your business, your bottom line, and your brand image.
"The Circle of Growth: It Starts With Employees", featured on AffluentMagazine.com
"Double-Digit Revenue Growth Through Values" Unlock the Power of Your Team, 2009 >
In the attached excerpt from the book, "Unlock the Power of Your Team," Mark Lefko uses Beryl as a case study of how strong core values attribute to powerful growth. Beryl CEO, Paul Spiegelman, describes that in order to be successful, company values must be highly visible, constantly referred to when making decisions, and frequently communicated to employees.
To download a free copy of the eBook, "Unlock the Power of Your Team", click here.
"Give Your Business a Spring Cleaning " , May 24, 2010 >
Most people do spring cleaning around the house and the yard, but have you ever thought of trying it at work? Company leaders can pump new life into an organization by transferring this springtime routine to the workplace. Here are eight spring cleaning principles that can help your business.
Give Your Business a Spring Cleaning
"Breakfast with Paul Spiegelman" D CEO Magazine, March 2010 >
Jason Heid of D CEO magazine sits down to have breakfast with Paul Spiegelman, CEO, The Beryl Companies. In a casual atmosphere, Paul touches on Beryl’s business philosophy and the change in focus among healthcare companies that has contributed to Beryl's success.
"Bring on the Mojo" Springfield Business Journal, November 30, 2009 >
Springfield Business Journal featured the Small Giants Community, which is comprised of companies that focus less on growth and more on creating businesses that revolve around people. The community had its first-ever tour of other Small Giants companies in the United States, with Beryl as the last stop. The community was able to experience Beryl’s culture first-hand and learn why Beryl believes that investing in employees drives customer loyalty, which results in business profitability—a philosophy called the Circle of GrowthSM.
"Beryl Meets Contact Center Recruiting Challenges" Outbound Call Center, October 5, 2009 >
Can having high hiring and training standards for call advisors and treating them as professionals reduce turnover issues for call centers? Yes it can, according to this article from Outbound Call Center.
"Beryl Meets Contact Center Recruiting Challenges", featured on Outbound Call Center
"Volunteers Mark 9/11 Anniversary by Performing Good Deeds" The Dallas Morning News, September 11, 2009 >
This article from The Dallas Morning News features ways companies give back to their communities in an effort to overcome the sad memory of the 9/11 attacks.
"Volunteers Mark 9/11 Anniversary by Performing Good Deeds", featured in The Dallas Morning News
"All Work and No Play" Parks and Recreation, >
In Parks and Recreation magazine’s monthly “Tips and Training for Managers,” Beryl is featured as an example of how to incorporate fun into the workplace. Paul Spiegelman, Beryl CEO, is interviewed on how to work hard/play hard, invest heavily in your company’s culture, treat your people well, and how all of these implementations will profit your company full circle via client and employee retention.
"Happy People: How to Create a Values-Driven Culture" Smart Business Magazine Dallas, December 2008 >
Beryl CEO Paul Spiegelman shares his insights on how to create a strong company culture. Empowering employees by making it easy for them to get involved and exposing employees to the company core vales repeatedly can make a big difference in their satisfaction.
"How to Keep Your Employees Smiling" The New York Enterprise Report, August 2008 >
This August 2008 New York Enterprise Report article takes a brief peak into the unique company culture that Beryl has created, specifically identifying three areas that set it apart from other companies: helping its employees, making it a fun place to work, and living its core values each day.
"Finders, Keepers: Retaining Good Employees Long-Term" Call Center Cafe , July 10, 2008 >
What’s the secret to having loyal employees? Earning the #2 place as the Best Company to Work for in America, Beryl CEO Paul Spiegelman shares his tips on how to hire well and create an environment that makes employees want to stay.
"How to Formulate A Premium Pricing Strategy" Entrepreneur.com, August 5, 2010 >
Customers are constantly looking for ways to save money rather than spend more of it, so companies that position products in the premium price range may struggle. However, with the right formula, you can earn the right to charge customers more than your competitors do. Paul Spiegelman offers six tips to earn the right to charge your customers top dollar.
How to Formulate A Premium Pricing Strategy
"Post-Discharge Call Programs: Improving Satisfaction and Safety" Patient Safety & Quality Healthcare, May/June 2010 >
Mark Williard, Senior Vice President of Product Management, describes how outsourcing post discharge calls helps manage patient safety, quality, and patient satisfaction, putting both the patients and hospitals at ease.
"Every Health Crisis Poses Opportunities and Risks for Healthcare Marketers" Marketing Healthcare Today, >
Nancy Lecroy, Vice President of Marketing, The Beryl Companies, discusses how healthcare marketers must put their best branding foot forward, even during times of crisis. By using a call center hot line, healthcare providers can ensure consumers receive the information they are seeking and develop a positive perception of the organization that will remain even after a crisis ends.
"Laying Hands on Health Data" HR Magazine, February 2010 >
The challenge to keep company healthcare costs from increasing year after year is big, but is not insurmountable. Andrew Pryor, Vice President of Human Resources, gives tips on how employers can use company healthcare data in a way that benefits both themselves and their employees, such as launching wellness and attendance initiatives, etc.
"Connecting People to Healthcare" Customer Inter@ction Solutions, November 2009 >
Real-time data is growing in importance at contact centers, especially at Beryl. With post discharge services and appointment reminder services, having the correct information can make or break a patient experience. In the attached article, Beryl CIO Jim Stalder discusses the importance of updating real-time data while managing privacy and being HIPAA compliant.
"Outsourcing Discharge Follow-up Calls Keep Nurses at the Bedside" HealthLeaders Media, October 5, 2009 >
Beryl illustrates how both nurses and patients can benefit by outsourcing post discharge calls in the article,“Outsourcing Discharge Follow-up Calls Keeps Nurses at the Bedside,” featured on HealthLeaders Media Online. The article takes a closer look at why post discharge calls are becoming more urgent—from the financial perspective and the quest to drive clinical quality.
"Interviewing for Compassion" Physician Referral & Telephone Triage Times, January 2010 >
Beryl strongly believes that having the right people in the right positions is key in order to function as a dynamic team. Andrew Pryor, VP of Human Resources, discusses what Beryl looks for in employee candidates and how to not only interview for skill sets, but to ensure personalities are a proper fit for the organization.
"Eight Experiments in Exceptional Customer Service" Hospitals & Health Networks Magazine, October 19, 2009 >
Paul Spiegelman describes the importance of spreading the good customer service meme and provides eight experiments that hospitals can use to see how their actions impact the experiences of others and contribute to a better customer experience overall.
"Customer Connectivity at Every Touch Point" Healthcare Strategy Alert, 2008 >
Communicating with customers before, during, and after a clinical visit builds customer satisfaction and gives your organization the “wow” factor it needs to stand apart from the competition. This article describes why these different touch points are so imperative, and gives tips for successful customer connectivity for your organization.
