Read what others have to say about Beryl based on the categories below.
Contact Center Pipeline
"Investing in staff development and a strong workplace culture pays an ROI in higher profits and growth."
Beryl embraces its Circle of Growth philosophy, which states that when you invest in your employees, they will take care of your customers and the organization will thrive. Lara Morrow, Beryl’s Queen of Fun & Laughter, explains how this philosophy makes a positive difference, both for the company as a whole and for the individual employees.
Healthcare Call Center Times
"What Happens to the ROI Calculation as We Move Forward"
As our health system transitions from one focused on sick care to one oriented toward keeping patients well, there are changes in store for call center ROI. Beryl’s Vice President of Strategic Customer Relations, Ellen Faw, discusses how it will become increasingly important for healthcare organizations to understand call center activity through a number of different lenses, such as service inefficiencies, telephonic disease management, and more. In addition, it will become more crucial for healthcare organizations to not only analyze how much money they can make, but also how much they can save.
Inc.
"The Magic of Mojo"
Does your organization have the “mojo” it needs to succeed? In the attached article, Paul Spiegelman, CEO of The Beryl Companies, explains key takeaways from the Small Giants International Summit and how businesses can reap the rewards of values-driven methodology.
Read Paul’s monthly column on Inc.com.
For more information on The Small Giants Community and it’s upcoming 2012 Summit in San Francisco, visit http://www.smallgiants.org/.
Becker's Hospital Review
"10 Traits of Top Healthcare Leaders"
Today's hospital leaders strive to keep their organizations afloat and their employees happy while battling uncertain mandates of healthcare reform and fighting increased competition for patients, physicians and payor contracts. In the attached article, Beryl's CEO, Paul Spiegelman, pinpoints 10 traits of great hospital and health system leaders in the challenging healthcare climate.
HealthLeaders Media
"Patient Experience: Hospital's Holy Grail"
In the attached article, Steve Whitehurst, Beryl’s chief customer officer, discusses how building relationships with patients is the holy grail for hospitals because it enhances communication, compliance, coordination of care, and outcomes. And yes, building relationships with patients improves the bottom line as well.
Becker's Hospital Review
"Patient Experience: An Increasingly Critical Hospital Indicator"
With growing consumerism and transparency in healthcare, as well as Medicare reimbursement rates soon being tied to HCAHPS scores, the need for healthcare providers to deliver a positive patient experience continues to increase in importance. In the attached article, both Paul Spiegelman, founder and CEO of Beryl, and Jason Wolf, PhD, executive director of The Beryl Institute, discuss how healthcare providers can cultivate a culture of patient-centeredness to reap long-term benefits, including higher patient retention, fewer readmissions, better overall profitability, and more.
The New York Times
"Why It's so Difficult for Entreprenuers to Head for the Exit"
Chief executive officers always strive to do what is best for the company when making tough business decisions. When faced with possibly selling part of Beryl to a private equity firm, Paul Spiegelman decided to walk away, asserting that keeping the company culture intact would have a greater impact in employee loyalty and financial performance in the long run.
Contact Center Pipeline
"Investing in staff development and a strong workplace culture pays an ROI in higher profits and growth."
Beryl embraces its Circle of Growth philosophy, which states that when you invest in your employees, they will take care of your customers and the organization will thrive. Lara Morrow, Beryl’s Queen of Fun & Laughter, explains how this philosophy makes a positive difference, both for the company as a whole and for the individual employees.
Healthcare Call Center Times
"What Happens to the ROI Calculation as We Move Forward"
As our health system transitions from one focused on sick care to one oriented toward keeping patients well, there are changes in store for call center ROI. Beryl’s Vice President of Strategic Customer Relations, Ellen Faw, discusses how it will become increasingly important for healthcare organizations to understand call center activity through a number of different lenses, such as service inefficiencies, telephonic disease management, and more. In addition, it will become more crucial for healthcare organizations to not only analyze how much money they can make, but also how much they can save.
Becker's Hospital Review
"Patient Experience: An Increasingly Critical Hospital Indicator"
With growing consumerism and transparency in healthcare, as well as Medicare reimbursement rates soon being tied to HCAHPS scores, the need for healthcare providers to deliver a positive patient experience continues to increase in importance. In the attached article, both Paul Spiegelman, founder and CEO of Beryl, and Jason Wolf, PhD, executive director of The Beryl Institute, discuss how healthcare providers can cultivate a culture of patient-centeredness to reap long-term benefits, including higher patient retention, fewer readmissions, better overall profitability, and more.
Physician Referral & Telephone Triage Times
"Calculating ROI is Still Important and Expanding in Scope "
Ellen Faw, Vice President of Strategic Customer Relations, speaks on Beryl’s Return on Investment (ROI) reporting. Beryl provides many services across the care continuum, from Physician Referral to Post Discharge, and can track specific caller data from marketing campaigns, cross-selling efforts, class registrations, most referred specialties, and other sources to calculate a healthcare facility’s financial return.
Fast Company
"Show Compassion, Find Profit"
This article, from Fast Company, shows that treating employees right is not only the right thing to do, it's good for business. Companies who see employees as their best investment will reap benefits for years to come.
"Show Compassion, Find Profit", featured in Fast Company
AffluentMagazine.com
"The Circle of Growth: It Starts With Employees, featured on AffluentMagazine.com"
Paul Spiegelman speaks about his “Circle of Growth” philosophy in the “Coaches Corner” section of Affluent Magazine’s Web site. He asserts that investing in employees will drive customer loyalty and offers tips on how to create a culture that will positively impact your business, your bottom line, and your brand image.
"The Circle of Growth: It Starts With Employees", featured on AffluentMagazine.com
Unlock the Power of Your Team
"Double-Digit Revenue Growth Through Values"
In the attached excerpt from the book, "Unlock the Power of Your Team," Mark Lefko uses Beryl as a case study of how strong core values attribute to powerful growth. Beryl CEO, Paul Spiegelman, describes that in order to be successful, company values must be highly visible, constantly referred to when making decisions, and frequently communicated to employees.
To download a free copy of the eBook, "Unlock the Power of Your Team", click here.
Inc.
"The Magic of Mojo"
Does your organization have the “mojo” it needs to succeed? In the attached article, Paul Spiegelman, CEO of The Beryl Companies, explains key takeaways from the Small Giants International Summit and how businesses can reap the rewards of values-driven methodology.
Read Paul’s monthly column on Inc.com.
For more information on The Small Giants Community and it’s upcoming 2012 Summit in San Francisco, visit http://www.smallgiants.org/.
Becker's Hospital Review
"10 Traits of Top Healthcare Leaders"
Today's hospital leaders strive to keep their organizations afloat and their employees happy while battling uncertain mandates of healthcare reform and fighting increased competition for patients, physicians and payor contracts. In the attached article, Beryl's CEO, Paul Spiegelman, pinpoints 10 traits of great hospital and health system leaders in the challenging healthcare climate.
Inc.com
"Lead Your Own Way"
In our challenging economy, it may be tempting for companies to "go with the flow" and follow common business practices. However, Paul Spiegelman, CEO and co-founder of Beryl, urges companies to do what's right for them, and go against the grain when needed. In the attached article, Paul shares ten commnon business practices that he has chosen to ignore, which have led to greater employee satisfaction and retention at Beryl.
The New York Times
"Why It's so Difficult for Entreprenuers to Head for the Exit"
Chief executive officers always strive to do what is best for the company when making tough business decisions. When faced with possibly selling part of Beryl to a private equity firm, Paul Spiegelman decided to walk away, asserting that keeping the company culture intact would have a greater impact in employee loyalty and financial performance in the long run.
Becker's Hospital Review
"5 Ways to Put Meaning Behind Your Hospital's 'Mission, Vision and Values'"
Paul Spiegelman, founder and CEO of Beryl, a patient experience technology company, discusses five ways hospitals can use their core values to boost employee engagement, encourage participation in hospital initiatives, and guide decision making throughout the facility.
D CEO Magazine
"Breakfast with Paul Spiegelman"
Jason Heid of D CEO magazine sits down to have breakfast with Paul Spiegelman, CEO, The Beryl Companies. In a casual atmosphere, Paul touches on Beryl’s business philosophy and the change in focus among healthcare companies that has contributed to Beryl's success.
Springfield Business Journal
"Bring on the Mojo"
Springfield Business Journal featured the Small Giants Community, which is comprised of companies that focus less on growth and more on creating businesses that revolve around people. The community had its first-ever tour of other Small Giants companies in the United States, with Beryl as the last stop. The community was able to experience Beryl’s culture first-hand and learn why Beryl believes that investing in employees drives customer loyalty, which results in business profitability—a philosophy called the Circle of GrowthSM.
Outbound Call Center
"Beryl Meets Contact Center Recruiting Challenges"
Can having high hiring and training standards for call advisors and treating them as professionals reduce turnover issues for call centers? Yes it can, according to this article from Outbound Call Center.
"Beryl Meets Contact Center Recruiting Challenges", featured on Outbound Call Center
Parks and Recreation
"All Work and No Play"
In Parks and Recreation magazine’s monthly “Tips and Training for Managers,” Beryl is featured as an example of how to incorporate fun into the workplace. Paul Spiegelman, Beryl CEO, is interviewed on how to work hard/play hard, invest heavily in your company’s culture, treat your people well, and how all of these implementations will profit your company full circle via client and employee retention.
Healthcare Call Center Times
"Beryl Expanding Into Hospital Operations"
Mark Williard, Beryl’s senior vice president of product management, elaborates on the scope of services Beryl now provides to help improve the patient experience, and offers a high level view of the direction Beryl is headed.
Healthcare Benchmarks and Quality Improvement
"Hospitals Use Service for Follow-up Calls"
Mark Williard, Beryl’s senior vice president of product management, addresses post-discharge follow-up calling capabilities and how the service helped San Juan Regional Medical Center improve its patient experience.
Patient Safety & Quality Healthcare
"Post-Discharge Call Programs: Improving Satisfaction and Safety"
Mark Williard, Senior Vice President of Product Management, describes how outsourcing post discharge calls helps manage patient safety, quality, and patient satisfaction, putting both the patients and hospitals at ease.
Marketing Healthcare Today
"Every Health Crisis Poses Opportunities and Risks for Healthcare Marketers"
Nancy Lecroy, Vice President of Marketing, The Beryl Companies, discusses how healthcare marketers must put their best branding foot forward, even during times of crisis. By using a call center hot line, healthcare providers can ensure consumers receive the information they are seeking and develop a positive perception of the organization that will remain even after a crisis ends.
HR Magazine
"Laying Hands on Health Data"
The challenge to keep company healthcare costs from increasing year after year is big, but is not insurmountable. Andrew Pryor, Vice President of Human Resources, gives tips on how employers can use company healthcare data in a way that benefits both themselves and their employees, such as launching wellness and attendance initiatives, etc.
Customer Inter@ction Solutions
"Connecting People to Healthcare"
Real-time data is growing in importance at contact centers, especially at Beryl. With post discharge services and appointment reminder services, having the correct information can make or break a patient experience. In the attached article, Beryl CIO Jim Stalder discusses the importance of updating real-time data while managing privacy and being HIPAA compliant.
HealthLeaders Media
"Outsourcing Discharge Follow-up Calls Keep Nurses at the Bedside"
Beryl illustrates how both nurses and patients can benefit by outsourcing post discharge calls in the article,“Outsourcing Discharge Follow-up Calls Keeps Nurses at the Bedside,” featured on HealthLeaders Media Online. The article takes a closer look at why post discharge calls are becoming more urgent—from the financial perspective and the quest to drive clinical quality.
HealthLeaders Media
"Patient Experience: Hospital's Holy Grail"
In the attached article, Steve Whitehurst, Beryl’s chief customer officer, discusses how building relationships with patients is the holy grail for hospitals because it enhances communication, compliance, coordination of care, and outcomes. And yes, building relationships with patients improves the bottom line as well.
Customer Inter@ction Solutions
"Communicating Through Disaster"
In the unfortunate event of a natural disaster at a hospital, communicating effectively with speed and agility is key to calming all parties involved, giving them peace of mind. Learn how Beryl has qucikly come to aid during these times, helping after the 2007 fire at Palomar Pomderado Health in Poway, California and the 2008 flood of Columbus Regional Hospital in Columbus, Indiana.
Physician Referral & Telephone Triage Times
"Interviewing for Compassion"
Beryl strongly believes that having the right people in the right positions is key in order to function as a dynamic team. Andrew Pryor, VP of Human Resources, discusses what Beryl looks for in employee candidates and how to not only interview for skill sets, but to ensure personalities are a proper fit for the organization.
Hospitals & Health Networks Magazine
"Eight Experiments in Exceptional Customer Service"
Paul Spiegelman describes the importance of spreading the good customer service meme and provides eight experiments that hospitals can use to see how their actions impact the experiences of others and contribute to a better customer experience overall.
