Read what others have to say about Beryl based on the categories below.
"Interviewing for Compassion" Physician Referral & Telephone Triage Times, January 2010 >
Beryl strongly believes that having the right people in the right positions is key in order to function as a dynamic team. Andrew Pryor, VP of Human Resources, discusses what Beryl looks for in employee candidates and how to not only interview for skill sets, but to ensure personalities are a proper fit for the organization.
"Happy Employees Make Thriving Companies" Entrepreneur.com, February 19, 2010 >
Happy employees are critical to an organization's success. Finding a balance helps employees stay energized and be optimal performers, both at work and at home. Create programs that promote a healthy work-life balance and enrich your employees' lives.
Happy Employees Make Thriving Companies
"Show Compassion, Find Profit" Fast Company, October 2, 2009 >
This article, from Fast Company, shows that treating employees right is not only the right thing to do, it's good for business. Companies who see employees as their best investment will reap benefits for years to come.
"Show Compassion, Find Profit", featured in Fast Company
"Double-Digit Revenue Growth Through Values" Unlock the Power of Your Team, 2009 >
In the attached excerpt from the book, "Unlock the Power of Your Team," Mark Lefko uses Beryl as a case study of how strong core values attribute to powerful growth. Beryl CEO, Paul Spiegelman, describes that in order to be successful, company values must be highly visible, constantly referred to when making decisions, and frequently communicated to employees.
To download a free copy of the eBook, "Unlock the Power of Your Team", click here.
"The Circle of Growth: It Starts With Employees, featured on AffluentMagazine.com" AffluentMagazine.com, May 2009 >
Paul Spiegelman speaks about his “Circle of Growth” philosophy in the “Coaches Corner” section of Affluent Magazine’s Web site. He asserts that investing in employees will drive customer loyalty and offers tips on how to create a culture that will positively impact your business, your bottom line, and your brand image.
"The Circle of Growth: It Starts With Employees", featured on AffluentMagazine.com
"In Our Sites: The New World of Marketing Infrastructure Integration" Healthcare Marketing Report, April 2008 >
In this article from the 2008 issue of Healthcare Marketing Report, Paul Spiegelman is joined by two healthcare marketing experts to look at how hospital marketers must integrate the efforts of all of their partners.
"Consumer-to-Physician Referral Programs" Physician's Weekly, January 14, 2008 >
As consumers are becoming more involved in their healthcare decisions, consumer-to-physician referral programs are becoming increasingly important to gaining new patients to practices.
"Happy Employees Make Thriving Companies" Entrepreneur.com, February 19, 2010 >
Happy employees are critical to an organization's success. Finding a balance helps employees stay energized and be optimal performers, both at work and at home. Create programs that promote a healthy work-life balance and enrich your employees' lives.
Happy Employees Make Thriving Companies
"Realign Your Company's Moral Compass " Entrepreneur.com, December 18, 2009 >
No matter how strong your corporate culture is, there will come a time when your company's core values will be tested. In this article from Entrepreneur.com, Paul Spiegelman talks about lessons to be learned from two cringe-worthy stories of dishonesty.
Realign Your Company's Moral Compass
"Bring on the Mojo" Springfield Business Journal, November 30, 2009 >
Springfield Business Journal featured the Small Giants Community, which is comprised of companies that focus less on growth and more on creating businesses that revolve around people. The community had its first-ever tour of other Small Giants companies in the United States, with Beryl as the last stop. The community was able to experience Beryl’s culture first-hand and learn why Beryl believes that investing in employees drives customer loyalty, which results in business profitability—a philosophy called the Circle of GrowthSM.
"Beryl Meets Contact Center Recruiting Challenges" Outbound Call Center, October 5, 2009 >
Can having high hiring and training standards for call advisors and treating them as professionals reduce turnover issues for call centers? Yes it can, according to this article from Outbound Call Center.
"Beryl Meets Contact Center Recruiting Challenges", featured on Outbound Call Center
"Volunteers Mark 9/11 Anniversary by Performing Good Deeds" The Dallas Morning News, September 11, 2009 >
This article from The Dallas Morning News features ways companies give back to their communities in an effort to overcome the sad memory of the 9/11 attacks.
"Volunteers Mark 9/11 Anniversary by Performing Good Deeds", featured in The Dallas Morning News
"All Work and No Play" Parks and Recreation, >
In Parks and Recreation magazine’s monthly “Tips and Training for Managers,” Beryl is featured as an example of how to incorporate fun into the workplace. Paul Spiegelman, Beryl CEO, is interviewed on how to work hard/play hard, invest heavily in your company’s culture, treat your people well, and how all of these implementations will profit your company full circle via client and employee retention.
"Happy People: How to Create a Values-Driven Culture" Smart Business Magazine Dallas, December 2008 >
Beryl CEO Paul Spiegelman shares his insights on how to create a strong company culture. Empowering employees by making it easy for them to get involved and exposing employees to the company core vales repeatedly can make a big difference in their satisfaction.
"How to Keep Your Employees Smiling" The New York Enterprise Report, August 2008 >
This August 2008 New York Enterprise Report article takes a brief peak into the unique company culture that Beryl has created, specifically identifying three areas that set it apart from other companies: helping its employees, making it a fun place to work, and living its core values each day.
"Finders, Keepers: Retaining Good Employees Long-Term" Call Center Cafe , July 10, 2008 >
What’s the secret to having loyal employees? Earning the #2 place as the Best Company to Work for in America, Beryl CEO Paul Spiegelman shares his tips on how to hire well and create an environment that makes employees want to stay.
"Employees First: The Key to Great Customer Service" Destination CRM, April 7, 2008 >
Building a brand that wins the hearts and minds of customers starts from within. This is true for any industry.
"Getting the Right People on the Bus and in the Right Seats" M World, Winter 2007-08 >
The Beryl Companies' CEO tells how he builds his top management team.
"Not the Usual Call Center" The Dallas Morning News, January 27, 2008 >
In interviewing successful business leaders, we try to learn from patterns. Perhaps the most consistent theme has been the emulation of corporate culture legends such as Southwest Airlines and the Container Store.
"Connecting People to Healthcare" Customer Inter@ction Solutions, November 2009 >
Real-time data is growing in importance at contact centers, especially at Beryl. With post discharge services and appointment reminder services, having the correct information can make or break a patient experience. In the attached article, Beryl CIO Jim Stalder discusses the importance of updating real-time data while managing privacy and being HIPAA compliant.
"Outsourcing Discharge Follow-up Calls Keep Nurses at the Bedside" HealthLeaders Media, October 5, 2009 >
Beryl illustrates how both nurses and patients can benefit by outsourcing post discharge calls in the article,“Outsourcing Discharge Follow-up Calls Keeps Nurses at the Bedside,” featured on HealthLeaders Media Online. The article takes a closer look at why post discharge calls are becoming more urgent—from the financial perspective and the quest to drive clinical quality.
"Use Customer Service to Reap Bottom Line Benefits in Consumerism Age" Managed Healthcare Executive, June 2008 >
Consumers now demand of their healthcare encounter the same level of personalization and customer experience that they find in their other daily purchases. Until now, hospitals have been slow to adapt to this growing marketplace demand.
"Hospital Switchboards and Physician Referral" Physician Referral & Telephone Triage Times, January 2008 >
Beryl through its research and education arm, The Beryl Institute, has formally published a White Paper on this topic. "Moments of Truth: Hospital Switchboards a Bottom-Line Issue" argues that there is definitely a financial angle in the breakdown between the switchboard and the physician referral function.
"Interviewing for Compassion" Physician Referral & Telephone Triage Times, January 2010 >
Beryl strongly believes that having the right people in the right positions is key in order to function as a dynamic team. Andrew Pryor, VP of Human Resources, discusses what Beryl looks for in employee candidates and how to not only interview for skill sets, but to ensure personalities are a proper fit for the organization.
"Connect With Your Customers" Entrepreneur.com, January 18, 2010 >
Having angry customers doesn't help your business agenda. In this article from Entrepreneur.com, Paul Spiegelman offers pointers for ensuring that your customers are truly satisfied.
"Eight Experiments in Exceptional Customer Service" Hospitals & Health Networks Magazine, October 19, 2009 >
Paul Spiegelman describes the importance of spreading the good customer service meme and provides eight experiments that hospitals can use to see how their actions impact the experiences of others and contribute to a better customer experience overall.
"Customer Connectivity at Every Touch Point" Healthcare Strategy Alert, 2008 >
Communicating with customers before, during, and after a clinical visit builds customer satisfaction and gives your organization the “wow” factor it needs to stand apart from the competition. This article describes why these different touch points are so imperative, and gives tips for successful customer connectivity for your organization.
"How to Make Clients Happy: The Ways Hospitals Go Beyond Clinical Services" Healthcare Executive, January/February 2008 >
Recently, hospitals have begun focusing more on the business of customer service. The reason is that providing good customer service is essential to the patient's overall experience and the organization's ability to retain their loyalty.
