Post-discharge phone calls are becoming a necessary part of a comprehensive care model. Did you know -

• 40% of patients have questions about their medications and/or discharge instructions?
• Readmission rates are highest on days 2 and 3 of discharge?

In this webinar, special guest Kristin Baird, R.N., B.S.N., M.H.A. and President and CEO of Baird Group, and Mark Williard, Beryl’s Senior Vice President of Product Management, will discuss the importance of post-discharge calls and how to manage your call program to lower risk and improve the patient experience.

Key take-aways include:

• Benefits of making post-discharge calls
• How to structure a post-discharge call program 
• How to design objective-driven questions 
• Understanding the discharge from the patient perspective 
• Transitioning back to the home environment 
• Pros and cons of in-sourcing versus outsourcing
• Keeping up with CMS (Centers for Medicare and Medicaid Services) 
• Learning what information to track and trend 
• How to create service action plans based on findings

This session is ideal for health care leaders who are accountable for setting and executing strategy around service improvement yet offers practical tips for staff making post-discharge calls.