Beryl Appoints Two Regional Vice Presidents to Patient Experience Group
Beryl Appoints Two Regional Vice Presidents to Patient Experience Group
Rick Jacob and Nicole Nicoloff to drive client development focused on providing excellent patient experiences
(DALLAS, TX) -- Beryl, a technology-focused patient experience services company dedicated to improving relationships between health care providers and consumers, announced today that it has named Rick Jacob and Nicole Nicoloff as regional vice presidents for its Patient Experience Group. Jacob will assume oversight of building new relationships and Ms. Nicoloff will have responsibility for existing client development.
Jacob is a seasoned professional in the health informatics space. Before joining Beryl, he was vice president of sales and web services at CareTech, an information technology and Web products and services provider. He also served as regional vice president at McKesson Provider Technologies, a business unit of McKesson Corporation, which focuses on the healthcare sector.
Ms. Nicoloff has dedicated her career to creating extraordinary patient experiences. Prior to joining Beryl, she was the network director of the Exceptional Patient and Family Experience for Community Health Network, the second largest health care network in Indiana. In this role, she was responsible for improving Community Health Network’s overall patient experience metric by 18 percent in four years.
“Rick and Nicole add considerable depth to the healthcare background of our Patient Experience group,” said Steven Nickerson, national vice president of the Patient Experience Group for Beryl. “Looking at Rick’s past successes, we’re confident he will help us develop new relationships with hospitals seeking to enhance their patient experience initiatives. Meanwhile, Nicole brings a unique perspective by leading the patient experience initiatives at the provider level, and we’re excited to have her on board to help our current clients maximize the value of our services.” Nickerson concluded, “As hospitals look to Beryl to help them create excellent patient experiences through additional customer touchpoints, Rick and Nicole will be critical in helping our company achieve continued growth.”
About The Beryl Companies
The Beryl Companies is comprised of four businesses; two that focus on improving the patient experience in a variety of health care settings, and two that focus on improving workplace culture and values-based business productivity. The Beryl Companies sees these activities and concepts as intrinsically linked. The Beryl Companies’ foundational business, Beryl, is a technology-focused patient experience services company dedicated to improving relationships between health care providers and consumers. Founded in 2006, The Beryl Institute is a research and educational entity that publishes information about improving the patient experience and how that activity links to better financial outcomes for health care providers. Founded in 2009, The Circle is a training company that helps other businesses enhance employee engagement and develop more positive workplace cultures. The last firm, The Small Giants Community, is a global organization that brings together leaders who are focused on values-based business principles.