Beryl Appoints New Clinical Director
Cynthia Hanna, RN to drive product enhancements and clinical strategies to support client patient experience initiatives
DALLAS, TX (January 26, 2011) - Beryl, a technology-focused patient experience services company dedicated to improving relationships between healthcare providers and consumers, announced today that it has named Cynthia Hanna as clinical director for its Patient Experience Group. In this role, Hanna will provide clinical direction on all business aspects of Beryl’s Clinical Services, including Nurse Triage and Post-Discharge Services. She will serve as a key driver of the product vision, enhancement planning, and delivery of new clinical services as Beryl continues to develop its patient experience offerings.
Prior to joining Beryl, Hanna served as clinical product educator at NeuroMetrix, a science-based medical device company, providing clinical product support to a multi-territory sales team. She also served as clinical product specialist at Wolters Kluwer Health, a global publisher of medical, nursing and allied health information resources, where she established business strategy and development for key accounts and implemented programs to improve quality and patient outcomes. She also served as cardiology business manager for GE Healthcare. Hanna attended the University of Arkansas, and earned her registered nurse certification at the Baptist Memorial Hospital School of Nursing in Little Rock, Ark.
As clinical director, Hanna will draw upon her expertise and nursing experience to provide clinical support for existing clients of Beryl’s clinical services. She will also provide sales support in developing new relationships with hospital systems seeking to reduce readmissions, improve operational efficiencies, and increase patient satisfaction. Additionally, Hanna will provide clinical insights to Beryl’s product management team to continue enhancing Beryl’s Post-Discharge Services and Nurse Triage.
“Cynthia has a unique combination of both clinical product knowledge and direct patient care that will be extremely valuable to our clients,” said Steve Whitehurst, senior vice president of the Patient Experience Group for Beryl. “Her extensive experience working with hospital clinicians and senior administration will allow her to offer insights and best practices to our clients as they work through clinical strategies that support the patient experience. Cynthia also has a keen understanding of the challenges that healthcare reform brings and the increased importance to creating excellent patient experiences. In today’s environment, hospital systems need solutions that will not improve patient satisfaction, but deliver a significant ROI. Cynthia’s expertise will help us further develop our clinical services to help better serve our current clients and forge new partner relationships.”
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About The Beryl Companies
The Beryl Companies is comprised of four businesses; two that focus on improving the patient experience in a variety of health care settings, and two that focus on improving workplace culture and values-based business productivity. The Beryl Companies sees these activities and concepts as intrinsically linked. The Beryl Companies’ foundational business, Beryl, is a technology-focused patient experience services company dedicated to improving relationships between health care providers and consumers. Founded in 2006, The Beryl Institute is a research and educational entity that publishes information about improving the patient experience and how that activity links to better financial outcomes for health care providers. Founded in 2009, The Circle is a training company that helps other businesses enhance employee engagement and develop more positive workplace cultures. The last firm, The Small Giants Community, is a global organization that brings together leaders who are focused on values-based business principles.