CHRISTUS Health Selects Beryl to Enhance the Patient Experience
Beryl to provide end-to-end solution for achieving patient loyalty and increasing revenue
BEDFORD, TX – CHRISTUS Health, a non-profit Catholic health system providing faith-based care in Arkansas, Louisiana, Georgia, Iowa, Missouri, New Mexico, Texas and in Mexico, has selected Beryl to provide marketing and clinical communications solutions that enhance the patient experience. Beryl was selected for its innovative technology and services platform that uniquely connects patients to healthcare and providers to knowledge.
With more than 50 hospitals and long-term care facilities, CHRISTUS Health will rely on Beryl services and solutions to support their efforts in increasing patient loyalty and engagement, revenue enhancement and achieving measurable marketing goals. These objectives will be accomplished through physician and service referrals, scheduling and post-discharge services, class and event registration and strategic marketing.
“We are focusing on creating a positive, mission-aligned patient experience that starts with the first call into our organization to find a provider or sign up for a class,” said Teri Cardenas, senior director, Strategic Marketing and Communications, CHRISTUS Health. “Our partnership with Beryl is designed to build long-term relationships with our patients, offering 24/7 communications support and engagement. Both of our organizations are focused on delivering superior customer service that exceeds our customers’ expectations.”
Beryl’s specially-trained patient advocates include registered nurses who follow up with patients immediately after discharge to enhance their care and compliance, allowing the health system’s nurses to focus on patients at the bedside. During follow-up calls, Beryl delivers on the promise of the medical home and closes the loop with patients by linking them to primary care and specialty physicians within the same network to ensure compliance with their care plan.
“Ultimately, we’re enhancing quality of care,” said Steve Whitehurst, chief customer officer at Beryl. “Patients are going to have an exceptional experience with every interaction, including before and after a procedure, a visit to the Emergency Department or a hospitalization.”
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About The Beryl Companies
The Beryl Companies is comprised of four businesses: two that focus on improving the patient experience in a variety of health care settings and two that focus on improving workplace culture and values-based business productivity. The Beryl Companies sees these activities and concepts as intrinsically linked. The Beryl Companies’ foundational business,Beryl, is a technology-enhanced patient experience services company dedicated to improving relationships between healthcare providers and consumers. The Beryl Institute serves as the professional home for stakeholders who recognize that the patient experience is an essential element in the execution and evaluation of health care performance. Founded in 2009, The Circle is a training company that helps other businesses enhance employee engagement and develop more positive workplace cultures. The last firm, The Small Giants Community, is a global organization that brings together leaders who are focused on values-based business principles.
About CHRISTUS Health
CHRISTUS Health, an international Catholic, faith-based, not-for-profit health system, is headquartered in Dallas and is comprised of almost 350 services and facilities, including more than 50 hospitals and long-term care facilities, 175 clinics and outpatient centers and dozens of other health ministries and ventures. CHRISTUS services can be found in 60 cities in Texas, Arkansas, Iowa, Louisiana, Missouri, Georgia and New Mexico in the U.S. and Chihuahua, Coahuila, Nuevo León, Puebla, San Luis Potosí, and Tamaulipas in Mexico. The system employs approximately 30,000 Associates and has over 8,000 physicians on facility medical staffs who provide care and support for patients. CHRISTUS Health is listed among the ten largest Catholic health systems in the U.S., and provided more than $229.8 million in total community benefit in Fiscal Year 2010, which equates to more than $629,000 a day in community benefits.