Post-Discharge Services
Through Post-Discharge Services, our trained Call Advisors or nurses connect with your patients 24 to 72 hours after they have been discharged from the hospital for either an inpatient or outpatient service.
Post-discharge calls serve as a communication touch point to clarify discharge instructions and remind patients to fill prescriptions and schedule follow up care. Improving communications is critical to patient care and satisfaction. Post-discharge calls can be especially helpful as some studies suggest that many patients are confused or disoriented at the time of their discharge, don’t always understand their discharge instructions and are unsure as to who to contact if problems arise. These touch points can re-enforce your hospital’s standard of care and potentially reduce rates of readmissions and errors in medication. Readmitting a patient to the hospital after they have been discharged is a constant problem in American hospitals because it is seen by many as unnecessary and preventable with the appropriate follow-up care post-discharge.
By engaging with BerylHealth for Post-Discharge Services, you are relieving overworked nurses so they can spend more time at the patient’s bedside delivering patient care. They can also function as a quality assurance check for the care that patient received while in your hospital and can identify customer service issues quickly and efficiently. BerylHealth works with each Post-Discharge Services client to implement escalation procedures if a situation is uncovered during the call.
Post-Discharge Services include:
- Standardized and customized questions across service lines, departments, and hospitals
- Online access to patient feedback, call statistics reports for utilization and quality monitoring – plus segmented feedback by site, condition, or unit
- Tested escalation safeguards to manage clinical intervention
- Increased post discharge success and efficiency
Return on Investment
- BerylHealth's Post-Discharge Services can have a real impact on both clinical and financial performance
- Assist patients with discharge instructions, improving patient safety and reducing readmission rates
- Improves operational efficiency by relieving nurses of the responsibility to conduct calls
- Increase patient satisfaction by identifying service issues that impact the overall patient experience