CARE Calls

Beryl´s CARE Calls, Connecting About Real Experiences, are brief telephone calls which allow hospitals to consistently connect with patients within 24-72 hours after an inpatient or outpatient visit. These proactive customer service touch points are designed to engage the patient in a brief, personal conversation about their experience while allowing the collection of actionable patient data.

CARE Calls serve as a compassionate extension of the hospital´s brand. They provide:

• Market-tested, standardized questions that enable national and peer group comparisons


• Customized questions


• Tested escalation safeguards with RN support


• Reduced 72-hour inpatient returns


• Immediate reporting to facilitate service recovery

Return on Investment

CARE Calls provide a lasting and personal touch that differentiates your service from competitors while strengthening your relationship with healthcare consumers and your bottom line.

• Patient Satisfaction – CARE Calls increased patient satisfaction by as much as 15%.


• Patient Referrals – CARE Calls increase likelihood to recommend (i.e patient referrals) by 49%.


• Service Recovery – Immediate reporting gives you feedback to facilitate service recovery.


• Benchmark – Compare yourself against national benchmark.